Home Claims Trainee: Real Cases, Guided Training

Auto & General Australia; Brisbane; On-site; AUD 51,000 - 66,000; Full time

Benefits offered by this job

Structured training

Real-case exposure

Possibility of ongoing opportunities

Job summary

Auto & General Australia is offering a 3-month contract in Brisbane for a Home Claims role. You’ll start on 30 November 2026 and work Monday to Friday, 8am to 4pm, located at North Lakes or Kawana. Training is provided and you’ll handle real customer cases from day one.

No prior insurance experience is required; a tertiary qualification and a helpful, communicative mindset are valued. Potential ongoing opportunities may arise based on business need and performance.

Qualifications

• No prior insurance experience required.
• Enrolled in or holding a tertiary qualification.
• Strong communication and time-management skills.

Responsibilities

• Be the first point of contact for customers calling about home insurance claims.
• Review reports from builders, engineers and suppliers to support claim decisions.
• Build positive relationships with customers, colleagues and suppliers to achieve best outcomes.

Skills

Empathy

Communication

Time management

Education

Tertiary qualification

Job description

Auto & General Australia is offering a 3-month contract in Brisbane for a Home Claims role. You’ll start on 30 November 2026 and work Monday to Friday, 8am to 4pm, located at North Lakes or Kawana. Training is provided and you’ll handle real customer cases from day one.

No prior insurance experience is required; a tertiary qualification and a helpful, communicative mindset are valued. Potential ongoing opportunities may arise based on business need and performance.