Home Claims Consultant - 3 Month Contract

Auto & General Australia; Brisbane; On-site; AUD 51,000 - 66,000; Full time

Benefits offered by this job

Structured training

Real-case exposure

Possibility of ongoing opportunities

Job summary

Auto & General Australia is offering a 3-month contract in Brisbane for a Home Claims role. You’ll start on 30 November 2026 and work Monday to Friday, 8am to 4pm, located at North Lakes or Kawana. Training is provided and you’ll handle real customer cases from day one.

No prior insurance experience is required; a tertiary qualification and a helpful, communicative mindset are valued. Potential ongoing opportunities may arise based on business need and performance.

Qualifications

• No prior insurance experience required.
• Enrolled in or holding a tertiary qualification.
• Strong communication and time-management skills.

Responsibilities

• Be the first point of contact for customers calling about home insurance claims.
• Review reports from builders, engineers and suppliers to support claim decisions.
• Build positive relationships with customers, colleagues and suppliers to achieve best outcomes.

Skills

Empathy

Communication

Time management

Education

Tertiary qualification

Job description

Brief Description

Start your career where it matters most.

Brief Description

Start your career where it matters most.

You might not have heard of Auto & General, but you'll know our brands - Budget Direct, ING and Qantas Insurance. We're one of Australia's leading insurance groups and we're looking for driven, compassionate individuals to join our Home Claims team on a 3-month contract. This isn't a shadowing role - you'll be working on real cases, supporting real customers from day one. And the best part? We will provide you with all of the training you need to succeed in the role.

The Important Details

Start Date: 30 November 2026

Duration: 3 months (12 weeks)

Locations: North Lakes & Kawana

Days: Monday to Friday

Hours: 8am - 4pm

What You'll Do

• Be the first point of contact for customers over the phone who are navigating a home insurance claim
• Review reports from builders, engineers, and suppliers to make informed claims decisions
• Build relationships with customers, colleagues, and suppliers to drive the best outcomes

Develop skills in customer communication, claims management, and compliance through our structured 12-week training program

Who We're Looking For

We welcome applications from all backgrounds. You don't need insurance experience - just the right attitude.

• Currently enrolled in, or holding, a tertiary qualification in any discipline
• Genuine passion for helping people
• Strong communicator with good time management
• Available for the full 3-month contract from 30 November 2026

What's in it for You?

• Structured training program with dedicated coaching and support
• Hands-on experience with one of Australia's leading insurance groups
• Potential consideration for ongoing opportunities post-contract (subject to business need and performance - not guaranteed)

Auto & General is an equal opportunity employer. We encourage applications from people of all backgrounds, experiences, abilities, and perspectives.

Auto & General - Safeguarding a brighter future