In-Office Claims Consultant: Empathetic Client Advocate

Auto & General; Sunshine Coast Regional; On-site; AUD 55,000 - 72,000; Full time

Benefits offered by this job

Prime Location

Bonuses

Volunteer days

ME day

Parental leave

Extra annual leave

Learning & development

A&G Difference

Wellbeing support

On-site events

Job summary

Auto & General is seeking a dedicated individual for an in-office role at Kawana Waters. No insurance or call centre experience is required, only strong communication skills and a willingness to learn.

The position is permanent full-time (37.5 hours per week) with a rotating roster from 6:00 am to 6:00 pm and occasional Saturday shifts, starting 2 November 2026. Successful candidates will have a phone discussion with our Talent Team.

Qualifications

• No prior insurance or call centre experience required.
• Excellent verbal communication and willingness to learn.
• Interest in corporate and insurance world.

Responsibilities

• Assist customers with inquiries and provide reassurance. Implement solutions to problems and maintain a helpful, empathetic approach.

Skills

Communication skills

Job description

Auto & General is seeking a dedicated individual for an in-office role at Kawana Waters. No insurance or call centre experience is required, only strong communication skills and a willingness to learn.

The position is permanent full-time (37.5 hours per week) with a rotating roster from 6:00 am to 6:00 pm and occasional Saturday shifts, starting 2 November 2026. Successful candidates will have a phone discussion with our Talent Team.