Home Claims Tech Trainer & Coach

Auto & General; Moreton Bay; Vor Ort; AUD 107.000 - 133.000; Vollzeit

Benefits dieser Stelle

Bonuses

Volunteer days

ME day

Parental leave

Additional leave

Zusammenfassung

Auto & General is hiring two Home Assessing Technical Trainers for North Lakes (QLD) and Sunshine (VIC). The role focuses on onboarding, ongoing technical training and knowledge management to drive high performance with integrity in Home Claims & Assessing.

Key objectives include training program improvements, knowledge management, and improved onboarding, engagement and complaint handling compliance. The role supports supplier onboarding and change programs across locations.

Qualifikationen

• Minimum 1-year experience in Home Insurance in an Assessing, Assessing Team Leader or equivalent role.
• Minimum 1 year experience in a Training or coaching equivalent role.
• Experience overseeing quality building work with focus on customer satisfaction.
• Solid knowledge of insurance legislation and procedures.
• Excellent coaching skills using Coaching Conversations methodology.
• Identify opportunities for improvement in consultant performance.
• Strong interpersonal, verbal and written communication; adaptable to varying situations and skill levels.
• Excellent Customer Service skills per Customer Connections methodology.
• Ability to multi-task and prioritise in a fast-paced environment.
• Ability to identify opportunities for process improvement and recommend change.
• Ability to adapt to constant change.

Aufgaben

• Provide coaching and technical knowledge training to Home Claims Consultants, Leaders, Assessors and Suppliers.
• Maintain advanced knowledge of processes, systems, products and brands; identify trends and gaps and provide feedback.
• Develop and provide trend data to Leadership.
• Support Learning and Development to improve onboarding of new employees to Home Claims & Assessing.
• Maintain ongoing content management of learning material and knowledge management.
• Design and implement a technical training model to improve capability and productivity.
• Identify opportunities to improve processes and customer experience aligned with goals.
• Model the A&G values in dealings with customers, team members and stakeholders.
• Identify opportunities for system, process, product, sales or service improvements for leadership.

Kenntnisse

Home Insurance

Training

Coaching

Quality assurance

Customer service

Communication skills

Adaptability

Jobbeschreibung

Auto & General is hiring two Home Assessing Technical Trainers for North Lakes (QLD) and Sunshine (VIC). The role focuses on onboarding, ongoing technical training and knowledge management to drive high performance with integrity in Home Claims & Assessing.

Key objectives include training program improvements, knowledge management, and improved onboarding, engagement and complaint handling compliance. The role supports supplier onboarding and change programs across locations.