Home Claims Training & Performance Coach

Auto & General; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Bonuses and other perks

Volunteer days

ME day

Paid parental leave

Additional leave options

Learning and development opportunities

A&G Difference volunteering

Wellbeing support and fitness

On-site events

Job summary

Auto & General is seeking a Home Assessing Technical Trainer to support its Assessing teams across two offices—North Lakes, QLD and Sunshine, VIC. The role focuses on onboarding, advanced technical training, and knowledge management to drive high performance with integrity in Home Claims & Assessing.

You will coach Home Claims Consultants, Leaders, Assessors and suppliers, identify knowledge gaps, and design a scalable training model aligned with compliance and risk policies.

Qualifications

• 1+ year experience in coaching or training in Home Insurance or Assessing roles.
• Strong coaching and communication skills with ability to train diverse audiences.
• Experience maintaining knowledge management systems and learning material.
• Solid understanding of insurance legislation and procedures.
• Ability to identify knowledge gaps and provide actionable feedback.
• Comfort with designing training programs and materials.

Responsibilities

• Provide coaching and technical knowledge training and support to Home Claims Consultants, Leaders, Assessors and Suppliers.
• Maintain advanced knowledge of company processes, systems, products, and brands; identify trends and knowledge gaps and deliver feedback and coaching.
• Develop and provide trend data to the Leadership Team.
• Support the Learning and Development team to improve onboarding of new employees to Home Claims & Assessing.
• Accountable for ongoing content management of learning material and knowledge management for Home Claims.
• Design and implement a technical training model to improve capability and productivity.
• Seek opportunities to improve processes, development, and customer experience in line with strategic goals.
• Role model A&G values in dealings with customers, team members and stakeholders.
• Identify opportunities for improvements and communicate to Team Leader for system, process, product, sales or service changes.
• Identify continuous improvement opportunities from root cause analyses of complaints and systemic issues.
• Ensure compliance and business risk policies are adhered to and challenged to meet commercial and legislative requirements.
• Ensure changes are executed and embedded through a Change Program framework.

Skills

Coaching

Technical Training

Knowledge Management

Insurance Knowledge

Job description

Auto & General is seeking a Home Assessing Technical Trainer to support its Assessing teams across two offices—North Lakes, QLD and Sunshine, VIC. The role focuses on onboarding, advanced technical training, and knowledge management to drive high performance with integrity in Home Claims & Assessing.

You will coach Home Claims Consultants, Leaders, Assessors and suppliers, identify knowledge gaps, and design a scalable training model aligned with compliance and risk policies.