Member Solutions Consultant

Rac; Bunbury; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Base salary plus super

Bonuses

Comprehensive training

Career growth

Social Club

Member benefits

Job summary

RAC in Bunbury is seeking a dedicated Member Solutions Consultant to be the first contact for members, delivering confident, personalised service across face-to-face and phone channels. You will complete extensive training, grow product knowledge, and work within a collaborative team to meet KPIs while ensuring compliant, high-quality interactions.

The role operates Monday to Friday, 8.45am-5.15pm, with a base salary plus super and bonuses.

Qualifications

• Strong computer literacy and the ability to confidently navigate multiple systems while engaging with members.
• Experience in fast-paced environments with KPIs and sales targets, individually or in a team.
• Clear, confident communication and the ability to build rapport with members.

Responsibilities

• Grow knowledge of RAC products through comprehensive, full-time training and ongoing development.
• Be the first point of contact face to face and over the telephone for members.
• Navigate multiple systems while delivering engaging, high‑quality conversations with members.
• Understand individual needs and offer tailored solutions.
• Collaborate with a supportive team and meet regulatory compliance requirements.

Skills

Computer literacy

Customer service

Sales targets

Communication skills

Empathy

Job description

At RAC, we create sustainable value for our members by building a culture grounded in trust and security, where our people are members first, empowered for growth and united to become a force for the better to drive meaningful change across WA.

As one of WA’s most trusted brands, our Member Service Centre Consultants deliver efficient, personalised solutions that help members get the best out of their policy. Join our Bunbury Member Service Centre on the 11th November as a Member Solutions Consultant and be among the first point of contact, both face to face and over the telephone for more than 1.3 million members.

About the role

• Grow your knowledge of RAC products and services through comprehensive, full-time training and ongoing development
• Be the first point of contact face to face and over the telephone, providing support, guidance and reassurance.
• Confidently navigate multiple systems while delivering engaging, high-quality conversations with members.
• Understand individual needs and offer tailored solutions
• Work alongside a supportive, motivated team that encourages collaboration and celebrates success
• Meet compliance requirements set by regulatory standards

This is a full-time permanent position, working between Monday-Friday: 8.45am-5.15pm

About you

We’re looking for adaptable customer service and sales professionals who bring:

• Strong computer literacy and the ability to confidently navigate multiple systems while engaging with members
• Experience working in fast-paced environments with KPIs and sales targets, both individually and as part of a team
• Clear, confident communication skills and the ability to build rapport
• Empathy and resilience when supporting members through challenging situations
• Available to work required shifts including weekends
• Full Australian working rights

Better journeys begin at RAC

A career at RAC is more than just a job. We’re passionate about our people and committed to creating an environment that supports growth, diversity and wellbeing. You’ll enjoy:

• Base salary of $69,706.80 + Super + Bonuses
• Comprehensive fully paid training to set you up for success from day one.
• Career growth opportunities as we love promoting from within.
• A vibrant Social Club with over 900 members.
• Access to exclusive RAC Member benefits.

Why RAC?

When you join RAC, you become part of one of WA’s most trusted organisations, committed to serving our members and giving back to the community.

If you’re passionate about making a real difference for our members and the WA community, we’d love to hear from you.

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