Home Assessor

RAC WA; Perth; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Company car

Phone

Laptop

Career development

Hybrid work

Job summary

RAC WA is seeking a Home Assessor to assess home and contents claims on-site within a full-time, permanent role. You will work with a team to ensure cost-effective repairs and accurate reserves, while providing excellent customer service and timely settlements.

The role offers hybrid work arrangements to support work/life balance, comprehensive training, and career development opportunities as part of a supportive team.

Qualifications

• Experience as a Home Assessor in insurance is desirable.
• Loss adjusting qualifications (Cert IV or Diploma) desirable.
• Knowledge of residential building codes and repair industry.
• Strong customer service, negotiation and communication skills.
• Analytical and problem-solving skills.
• Current and unrestricted drivers license.
• Trade qualifications in building/construction desirable.

Responsibilities

• Assess and process a caseload of allocated home and contents claims in an accurate and timely manner.
• Liaise with members, repairers, suppliers, claims staff and third parties to achieve a seamless claim settlement process.
• Review assessment reports from external loss adjusters, repairers, manufacturers or engineers.
• Adjust claim settlements to achieve fair and equitable outcomes and setting of accurate reserves.
• Inspect and audit claim repairs by the service provider network.
• Identify risk management information to underwriters, potential fraud matters and recovery opportunities.
• Conduct desktop claim reviews through to settlement.
• Ensure updates and diaries are kept on the claims management system.

Skills

Customer service

Negotiation

Analytical thinking

Problem solving

Drivers license

Education

Cert IV or Diploma

Tools

Insurance claims software

Job description

• Competitive salary + car + phone + laptop
• Full training provided and career development opportunities
• Flexibility – hybrid work approach to support work/life balance

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

We have a rare opportunity to join our Home Claims team at RAC Insurance as a Home Assessor on a Full Time, Permanent basis.

Reporting to the Team Manager Home Assessing, you will be responsible for assessing home and contents claims on site, while ensuring services and repairs by service providers are cost effective and efficiently utilised.

These opportunities don’t come along often at RAC, you will be joining a well-established team of professionals in a supportive and flexible working environment.

What will you be doing?

• Assess and process a caseload of allocated home and contents claims in an accurate and timely manner.
• Liaise with members, repairers, suppliers, claims staff and third parties to achieve a seamless claim settlement process.
• Review assessment reports received from external loss adjusters, repairers, manufacturers or engineers.
• Adjust claim settlements to achieve fair and equitable outcomes and setting of accurate reserves.
• Inspection and audit of claim repairs completed by approved service provider network.
• Identify risk management information to underwriters, potential fraud matters and recovery opportunities.
• Conduct desktop claim reviews through to settlement
• Ensure accurate and complete updates and diaries are kept on our claims management system.

What are we looking for in you?

• Demonstrated experience working as a Home Assessor within the Insurance industry is highly desirable.
• Loss Adjusting qualifications (Cert IV or Diploma) is highly desirable
• Extensive knowledge of residential building codes and property repair industry
• Strong customer service, negotiation and communication skills
• Demonstrated analytical and problem-solving skills
• Flexibility and enthusiasm in a professional work environment.
• Must have a current and unrestricted drivers license.
• Relevant trade qualifications in building and construction or relevant trade background is desirable.

What can we offer you?

• A competitive base salary plus superannuation
• Motor vehicle, mobile phone and laptop to fulfil the duties associated with the role
• Comprehensive training, onboarding and career development opportunities
• A workplace culture where our people feel valued, respected and empowered
• Work in flexible ways that meet work/life commitments and support wellbeing
• Be part of a purpose led organisation that gives back to the WA community
• An environment that values ongoing career development
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
• Opportunities for community engagement and corporate volunteering

Applications Close COB Friday 16th September 2026.

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