Motor Assessor

RAC WA; Shire of South Gippsland; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Motor vehicle

Mobile phone

Laptop

Training and development

Flexible work arrangements

Roadside assistance

Job summary

RAC WA is seeking Motor Assessors to join the Perth Metro area, applying industry experience to assess motor vehicles and negotiate settlements between RAC, members and repairers.

You will assess damage, compile reports, and ensure fair outcomes while delivering exceptional customer service across RAC and stakeholders.

Qualifications

• Trade qualifications in Panel Beating or Spray Painting.
• Hands-on experience as a Panel Beater or Spray Painter.
• Strong customer service and communication skills.
• Demonstrated problem-solving skills.
• Flexibility and enthusiasm in a professional environment.
• Must have a current and unrestricted driver’s license.
• Quoting or estimating experience in the smash repair industry is desirable.

Responsibilities

• Assess damaged motor vehicles and caravans and determine damage costs.
• Recommend cost-effective methods of claim settlement in accordance with policy conditions and repair specs.
• Provide consistent repair management within service and cost targets.
• Identify and inspect vehicles for accurate damage reports.
• Advise and review assessment reports to validate quantum positioning and settlement decisions.
• Adhere to industry code of conduct.
• Provide exceptional customer service to RAC members and stakeholders.
• Handle objections and disputes at first point of contact.

Skills

Panel Beating

Spray Painting

Customer service

Communication

Problem solving

Driver's license

Quoting/Estimating

Education

Trade qualifications in Panel Beating or Spray Painting

Job description

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." Due to internal promotions, RAC's Motor Assessing team have opportunities available for Motor Assessors to join us within the Perth Metro area. This role will require you to use your industry experience to assess motor vehicles along with your customer service skills to negotiate between RAC, members and repairers; ensuring a fair and reasonable outcome for all.

What will you be doing?

• Assess damaged motor vehicles and caravans and determine damage costs
• Recommend cost effective methods of claim settlement in accordance with policy conditions, manufacturers repair specifications and quality expectations.
• Provide consistent and efficient repair management practices within measured service and cost targets
• Identify and inspect vehicles to compile accurate reports on the extent of accident damage and vehicle condition
• Advise and review assessment reports to validate assessment of quantum position and settlement decisions
• Adhere to Motor Vehicle Insurance and Repair Industry Code of Conduct
• Provide exceptional customer service to RAC's members and stakeholders
• Overcome objections and handle disputes and complaints at first point of contact

What are we looking for?

• Relevant trade qualifications in Panel Beating or Spray Painting
• Hands on experience as a Panel Beater or Spray Painter
• Strong customer service and communication skills
• Demonstrated problem-solving skills
• Flexibility and enthusiasm in a professional work environment
• Must have a current and unrestricted drivers license
• Quoting or estimating experience within the smash repair industry is desirable
• Commitment to putting members at the centre of everything you do

What can we offer you?

• Motor vehicle, mobile phone and laptop to fulfil the duties associated with the role
• Training and development to set you up for success in your role
• A workplace culture where our people feel valued, respected and empowered
• Work in flexible ways that meet work/life commitments and support wellbeing
• Be part of a purpose led organisation that gives back to the WA community
• An environment that values ongoing career development
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
• Opportunities for community engagement and corporate volunteering