Home Assessor

26RACIA RAC Insurance Pty Limited; Perth; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive base salary

Motor vehicle

Mobile phone

Laptop

Comprehensive training

Career development opportunities

Flexible work arrangements

Wellbeing support

Job summary

26RACIA RAC Insurance Pty Limited is seeking a Home Assessor to join the Home Assessing team on a full-time, permanent basis in WA. You will assess home and contents claims on site, coordinating with service providers to ensure cost-effective, timely settlements.

We offer a competitive base salary plus superannuation, a motor vehicle, mobile phone and laptop, comprehensive training and flexible work arrangements to support wellbeing and career development.

Qualifications

• Experience as a Home Assessor within the insurance industry is desirable.
• Loss adjusting qualifications (Cert IV or Diploma) are desirable.
• Strong customer service, negotiation and communication skills.
• Analytical and problem solving abilities with flexibility.

Responsibilities

• Assess and process a caseload of home and contents claims accurately and timely.
• Liaise with members, repairers, suppliers, and third parties to settle claims smoothly.
• Review assessment reports from loss adjusters, repairers or engineers.
• Adjust settlements to be fair and set accurate reserves.
• Inspect and audit repairs by the service provider network.
• Identify risk information for underwriters and potential fraud matters.
• Conduct desktop reviews through to settlement with proper updates in the system.

Skills

Home assessor experience

Customer service

Negotiation

Communication

Problem solving

Flexibility

Education

Loss Adjusting qualifications (Cert IV or Diploma)

Tools

Claims management system

Job description

• Competitive salary
• Car
• Phone
• Laptop
• Full training provided and career development opportunities
• Flexibility – hybrid work approach to support work/life balance

With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

We have a rare opportunity to join our Home Claims team at RAC Insurance as a Home Assessor on a Full Time, Permanent basis. Reporting to the Team Manager Home Assessing, you will be responsible for assessing home and contents claims on site, while ensuring services and repairs by service providers are cost effective and efficiently utilised. These opportunities don’t come along often at RAC, you will be joining a well-established team of professionals in a supportive and flexible working environment.

What will you be doing?

• Assess and process a caseload of allocated home and contents claims in an accurate and timely manner.
• Liaise with members, repairers, suppliers, claims staff and third parties to achieve a seamless claim settlement process.
• Review assessment reports received from external loss adjusters, repairers, manufacturers or engineers.
• Adjust claim settlements to achieve fair and equitable outcomes and setting of accurate reserves.
• Inspection and audit of claim repairs completed by approved service provider network.
• Identify risk management information to underwriters, potential fraud matters and recovery opportunities.
• Conduct desktop claim reviews through to settlement
• Ensure accurate and complete updates and diaries are kept on our claims management system.

What are we looking for in you?

• Demonstrated experience working as a Home Assessor within the Insurance industry is highly desirable.
• Loss Adjusting qualifications (Cert IV or Diploma) is highly desirable.
• Extensive knowledge of residential building codes and property repair industry.
• Strong customer service, negotiation and communication skills.
• Demonstrated analytical and problem-solving skills.
• Flexibility and enthusiasm in a professional work environment.
• Must have a current and unrestricted drivers license.
• Relevant trade qualifications in building and construction or relevant trade background is desirable.

What can we offer you?

• A competitive base salary plus superannuation
• Motor vehicle, mobile phone and laptop to fulfil the duties associated with the role
• Comprehensive training, onboarding and career development opportunities
• A workplace culture where our people feel valued, respected and empowered
• Work in flexible ways that meet work/life commitments and support wellbeing
• Be part of a purpose led organisation that gives back to the WA community
• An environment that values ongoing career development
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
• Opportunities for community engagement and corporate volunteering

#BetterJourneysRAC #LI-LH1

RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State.

Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.

RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.

Applications Close COB Friday 16th September 2026