Holiday Dropship Customer Service Pro

Harvey Norman; Sydney; On-site; AUD 36,000 - 44,000; Full time

Job summary

Harvey Norman is seeking enthusiastic Dropship Customer Service Officers to join our online customer service team for immediate start during the Christmas period at Homebush West. Roles are casual with potential pathways to longer-term opportunities.

You will be the first point of contact for online customers, handling queries and complaints across multiple communication channels while delivering outstanding service in a fast-paced retail environment.

Qualifications

• Excellent verbal and written communication skills for phone and email.
• Enthusiastic approach and a ‘can-do’ attitude.
• Strong attention to detail and highly organised.
• Ability to collate information from customers and relay to relevant parties.
• Experience in resolving customer complaints and quick decision making.

Responsibilities

• Be the first point of contact for online customer service.
• Handle queries and complaints via phone, email, and chat.
• Collaborate with team to ensure timely accurate service.
• Maintain focus in a fast-paced, high-pressure environment.

Skills

Customer service

Communication skills

Team player

Time management

Multitasking

Attention to detail

Job description

Harvey Norman is seeking enthusiastic Dropship Customer Service Officers to join our online customer service team for immediate start during the Christmas period at Homebush West. Roles are casual with potential pathways to longer-term opportunities.

You will be the first point of contact for online customers, handling queries and complaints across multiple communication channels while delivering outstanding service in a fast-paced retail environment.