Dropship Customer Service Officers

Harvey Norman Ltd; Sydney; On-site; AUD 33,000 - 44,000; Part time

Benefits offered by this job

Great Team Culture

Flexible work environment

Rewards for good performance

Job summary

Harvey Norman Ltd is seeking enthusiastic Dropship Customer Service Officers for immediate start during the Christmas period. Based at Homebush West, you will be the first contact for online customers across Harvey Norman brands, Domayne and Joyce Mayne, handling queries and complaints with a proactive, can-do attitude.

Ideal candidates will have passion for customer service, strong communication skills, and the ability to work in a fast-paced team environment while maintaining accuracy and

Qualifications

• Excellent verbal and written communication skills.
• Experience in retail or contact centre is preferred.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organisation.
• Flexible to work across a 7 day roster.

Responsibilities

• Handle online customer queries and complaints via multiple channels.
• Be the first point of contact for customers for Harvey Norman brands.
• Assist with order information and liaise with relevant teams.

Skills

Customer service

Communication skills

Time management

Team player

Multitasking

Job description

Job no: 577571
Work type: Casual
Location: Homebush West
Categories: Sales, Retail Administration

• Christmas Casual Positions


• Opportunity to work with an Australian retail icon


• Potential path for career progression


• Based at Homebush West, free on-site parking or an easy 10 minute walk from Flemington station

We are seeking enthusiastic Dropship Customer Service Officers to join our dedicated team that supports our Harvey Norman, Domayne and Joyce Mayne brands for immediate start for full time positions and for casual staff over the coming Christmas busy period.

This job will place you in a fast-paced and innovative role that makes you the first point of contact for our business. Working in our online customer service team, you will handle online customer queries and complaints via multiple forms of communications.

To be successful you must:

• Be passionate about provide outstanding Customer Service to all Customers.


• Be a highly motivated person with strong communication skills (both written and verbal)


• Enjoy working in a team environment and assisting others.


• Ability to multitask and maintain focus in an often-high pressure environment.


• Have retail or contact centre experience preferred.

What we require:

• Excellent verbal and written communication skills to be used over the phone or via email


• Enthusiastic approach to work with a willingness to learn, a “can do” attitude


• Strong attention to details


• Highly organised individual with strong time management skills.


• Ability to collate information from customers relating to their orders and relaying the information to relevant parties


• Experience in resolving customer complaints and making quick decisions to ensure happy customers and timely accurate service is provided.


• Flexibility to work across a 7 day rotating roster.

What we offer:

• Great Team Culture


• An environment where good performance is recognised and rewarded


• A flexible and positive work environment

Join today to be a part of a supportive team where you learn something new every day -

Advertised: 27 Oct 2026 AUS Eastern Daylight Time

If you're keen to express your interest in working for a Harvey Norman Franchise, let us know.