Customer Service Operator, Brisbane, QLD

Direct Couriers; City of Brisbane; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Parking on site

Job summary

Direct Couriers, an Australian-owned courier company, is hiring a Customer Service Operator based at our Brisbane Airport office. You will receive phone bookings and handle delivery queries, while assisting drivers to ensure timely deliveries and accurate account information.

Ideal for someone early in their career who is eager to learn, grow with a fast-paced logistics team, and take on increasing responsibility. Full training is provided and a supportive, team-focused environment awaits.

Qualifications

• Strong written, verbal and phone communication skills.
• Excellent attention to detail; able to manage multiple tasks and deadlines.
• Sound computer skills, including proficiency with Microsoft Office.
• Proactive, reliable attitude with a willingness to learn and grow with the business.

Responsibilities

• Receive phone bookings and delivery queries from customers.
• Handle driver inquiries to ensure customer delivery needs are met.
• Monitor and manage customer accounts while maintaining high service levels.
• Receive full training and take on new challenges daily.

Skills

Communication skills

Attention to detail

Proactive attitude

Team player

Tools

Microsoft Office

Job description

Location: Brisbane, QLD
Hours: Full-Time
Start date: Immediately

Job description

• Brisbane Branch
• Full Time Position
• Parking on site
• Available for immediate start

Who are Direct Couriers?

Direct Couriers is an Australian-owned courier company established in 1983 and now one of the leading logistics and transportation providers across Australia and New Zealand. With over 1,500 team members, we deliver reliable same-day, overnight and international solutions for businesses of all sizes.

At Direct Couriers, our people are at the centre of everything we do. We pride ourselves on a supportive, inclusive workplace where team members are treated like family and encouraged to grow. We invest in our people, promote from within wherever possible, and hire with the future in mind - not just for today's role, but for the opportunities ahead. If you're looking for a workplace that values development, teamwork and long-term careers, you'll feel right at home here.

What's the role?

Based out of our Brisbane Airport office as a Customer Service Operator, you will be primarily responsible for receiving both phone bookings and delivery queries from customers as well as handling driver enquiries to ensure that our customer delivery needs are met. You will also be responsible for monitoring and managing customer accounts while maintaining a high level of service.

This position is ideal for someone early in their career who is eager to learn, develop new skills and grow with a successful, fast-paced organisation.

Why should you apply?

This role offers an excellent opportunity to build a long-term career within the logistics and transport industry. With the opportunity to master different technologies, engage with customers, multi-task and problem solve. You will receive full training and you will be faced with new challenges and queries each day which keeps the role both busy and exciting.

If you are motivated, organised and enjoy supporting others to succeed, this role will give you the foundation to grow professionally while contributing meaningfully to the team

What you need is:

To be successful in this role, you will demonstrate the following:

• Strong written, verbal and phone communication skills
• Excellent attention to detail with the ability to manage multiple tasks and deadlines
• Sound computer skills, including proficiency with Microsoft Office
• A proactive, reliable attitude with a genuine willingness to learn and grow with the business

We are looking for someone who is reliable, enthusiastic and open to learning — a team player who wants to grow with the business and take on increasing responsibility over time.

If you are seeking a full-time opportunity with a well-established company that values its people and offers a dynamic, supportive work environment, we would love to hear from you.