HELF Coordinator

Garden Village Port Macquarie; Port Macquarie; On-site; AUD 60,000 - 80,000; Full time

Job summary

Garden Village Port Macquarie is seeking a dedicated HELF Coordinator to manage the HELF service uptake, subscriptions, agreements and billing. The role requires delivering high-quality, empathetic customer service to prospective clients in line with regulatory requirements.

You will handle resident enquiries, coordinate delivery and billing, and maintain accurate service registers. This full-time position involves working within the aged care environment and ensuring compliance with the Aged

Qualifications

• Experience in aged care, customer service, finance/administration or a related field.
• Strong understanding of aged care fees and the Aged Care Act.
• Excellent communication with strong administration and record-keeping skills.
• Familiarity with HELF or aged care management and billing systems.
• Knowledge of the aged care regulatory and compliance environment.

Responsibilities

• Manage the HELF program and offering
• Support residents and families to choose
• Manage agreements and compliance
• Coordinate delivery and billing
• Protect residents and uphold standards

Skills

Aged care experience

Customer service

Finance/Administration

Regulatory knowledge (Aged Care Act)

Job description

Garden Village is a premier aged care, community service and retirement living provider located in the coastal hub of Port Macquarie. Garden Village has supported our community for over 45 years and is recognised as an industry leader.

The HELF Coordinatoris responsible for the effective management of HELF service uptake and ongoing subscriptions, including agreements, purchase orders, and maintaining accurate service registers. The role ensures annual and ad-hoc reviews are completed while delivering high-quality, empathetic, and timely customer service to prospective clients, in line with organisational and regulatory requirements. In this role you are responsible for managing resident enquiries and delivering high - quality customer service related to Higher Everyday Living Fee (HELF) services. This role is Full-Time, 76 hours per fortnight.

Key Responsibilities

• Manage the HELF program and offering
• Support residents and families to choose
• Manage agreements and compliance
• Coordinate delivery and billing
• Protect residents and uphold standards

What You'll Bring

• Experience in aged care, customer service, finance/administration or a related field.
• Strong understanding of, or the ability to quickly learn, aged care fees and the Aged Care Act.
• Excellent communication skills and the ability to explain complex information simply.
• High attention to detail with strong administration and record-keeping skills.
• Experience with residential aged care funding, billing or additional/extra services.
• Familiarity with HELF or aged care management and billing systems.
• Knowledge of the aged care regulatory and compliance environment.