Project Coordinator - HELF

Regis Aged Care; Victoria; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working arrangements

Competitive salary package

12 weeks paid parental leave

Flare Benefits – discounts across 500+

Job summary

Regis Aged Care is seeking a Project Coordinator - HELF to support delivery and continuous improvement of Higher Everyday Living Fee services. You will work with the National Manager - Ancillary Revenue to coordinate projects, research, documentation and implementation activities across the network.

You will ensure resident-centred, compliant delivery while coordinating stakeholders, tracking milestones, and preparing implementation materials for ongoing improvement and service innovation across

Qualifications

• Experience in project coordination and service improvement.
• Ability to translate strategy into practical processes and implementation materials.
• Strong organisation, attention to detail and follow-through.
• Excellent stakeholder coordination, communication and documentation skills.
• Willingness to travel to residential care homes as required.

Responsibilities

• Coordinate HELF project delivery and continuous improvement.
• Research, document and implement activities translating strategy into workflows.
• Coordinate stakeholders, track actions and milestones; prepare implementation materials.
• Gather feedback to inform ongoing improvement.

Skills

Project coordination

Service improvement

Operations support

Customer experience

Stakeholder coordination

Documentation

Project administration

Research & analysis

Travel willingness

Job description

• Be part of an exciting and growing ancillary revenue function focused on enhancing resident experience
• Work directly with the National Manager - Ancillary Revenue to help shape new service offerings
• Hybrid role with variety across project coordination, stakeholder engagement and implementation
• Join one of Australia's largest aged care providers and make a tangible impact on service innovation

Join Regis – Where Care Meets Career

With 84 locations and 12,000 employees nationwide, Regis offers real career pathways while supporting older Australians to live with dignity and independence.

Why You'll Love Working with Us

• Enjoy hybrid working arrangements that support balance and flexibility
• Competitive salary package
• Career development through training and study support
• 12 weeks paid parental leave
• Recognition programs celebrating your contribution
• Flare Benefits - discounts across 500+ brands, plus savings on groceries, gyms, travel and more

About the Role

As Project Coordinator - HELF, you will support the delivery and continuous improvement of Regis' Higher Everyday Living Fee (HELF) services. Working closely with the National Manager - Ancillary Revenue, you will coordinate projects, research, documentation and implementation activities that translate agreed strategy and operating models into practical day-to-day workflows. You will also support consistent, resident-centred and compliant delivery across the network by coordinating stakeholders, tracking actions and milestones, preparing implementation materials and gathering feedback to inform ongoing improvement.

What You'll Bring

• Experience in project coordination, service improvement, operations support, customer experience or a comparable role
• Experience coordinating actions, documentation, stakeholders and delivery milestones across a project or workstream
• Ability to gather and summarise information and convert agreed strategy or operating models into practical processes and implementation materials
• Strong organisation, attention to detail and follow-through
• Sound research, analysis and problem-solving skills
• Ability to convert information into clear documentation, practical processes and user-friendly materials
• Strong stakeholder coordination, communication and project administration skills
• Willingness to travel to residential care homes as required
• Experience in aged care, health, hospitality, retirement living or another regulated consumer services environment (preferred)
• Exposure to compliance, risk or governance requirements in a regulated environment (preferred)

Why Our People Love Regis

We care - for our residents and for you. Expect a culture of belonging, wellbeing and recognition. Our award-winning Circle of Care initiative ensures your safety, wellbeing and support every day - physically, emotionally and professionally.