Coordinator Community Programs

Respect Group Limited; Warrnambool; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits up to $15,9k

Not-for-profit tax advantages

Supportive onsite leaders

Friendly workplace

Job summary

Respect is Australia’s largest provider of aged care services in Regional Australia, with a values-led culture and a focus on meaningful career pathways. This Monday–Friday, office-based role in Warrnambool leads the coordination and delivery of community programs and HACC-PYP services, building social connections and helping participants stay active in their communities.

You’ll coordinate participant services, liaise with families, staff, volunteers and partners, and drive continuous

Qualifications

• Experience in aged care or community services coordinating programs.
• Strong relationship-building and communication skills.
• Excellent organisational and time management abilities.
• Knowledge of person-centred care and wellness approaches.
• Current First Aid, National Police Check and a current Driver Licence.
• Certificate IV or higher in a relevant field.

Responsibilities

• Coordinate community programs and services that promote independence, wellbeing, social connection and meaningful participation.
• Manage the participant journey from referrals, onboarding, assessments, service commencement and ongoing reviews.
• Develop and maintain individual care plans and goals, ensuring services reflect changing needs and preferences.
• Connect participants with programs and community opportunities that match their interests and support needs.
• Build positive relationships with participants, families, carers, volunteers and community partners.
• Coordinate program operations, including schedules, resources, communications and service providers.
• Monitor service quality and participant outcomes, maintaining accurate records and escalating risks as required.
• Champion wellness and reablement, supporting continuous quality improvement and compliance.

Skills

Coordination of services

Person-centred care

Relationship-building

Organisational skills

Communication skills

Team collaboration

Attention to detail

Education

Certificate IV / Diploma or higher (Community Services, Aged Care, Health, Leisure & Lifestyle)

Tools

Microsoft Office

Client management systems

Job description

At Respect, we're proud to be the largest provider of aged care services in Regional Australia.

As a not-for-profit organisation, everything we do is driven by our commitment to supporting older Australians with dignity, compassion and genuine connection.

We're a growing, values-led organisation with a strong focus on our clients, their families and our team. When you join Respect, you become part of a supportive community that thrives on collaboration, trust and the shared belief that everyone deserves to feel valued.

If you're looking for an organisation that invests in its people, celebrates purpose, and offers meaningful career pathways, you'll feel right at home with us.

Why You Will Love Working With Us

• A workplace culture that celebrates people, progress, and purpose
• Meaningful work where you see the impact you make every day
• Opportunities to grow your career
• Save tax by salary packaging up to $15,900 of living expenses and a further $2650 for meals out and holiday accommodation!

About the Role

Are you passionate about helping people live independently, stay connected and get the most out of life?

This is a Monday-Friday, office-based role located in Warrnambool.

As our Coordinator Community Programs, you'll lead the coordination and delivery of community programs and HACC-PYP services, that create meaningful opportunities for eligible participants to achieve their goals, build social connections and remain active in their communities.

Reporting to the Manager Wellness & Reablement Services, you'll coordinate participant services, facilitate access to activities and programs, and work closely with families, employees, volunteers and community partners to achieve positive outcomes.

You'll bring strong organisational and relationship-building skills to ensure services are responsive, effective and aligned with each participant's needs. You'll also support the continuous improvement and smooth operation of community-based programs.

Championing wellness and reablement, you'll work collaboratively to deliver services that reflect our organisational values and meet relevant quality, legislative and policy requirements.

If you're ready to make a meaningful difference and help people live well, connect and participate, we'd love to hear from you.

No two days are the same! As Coordinator Community Programs you will:

• Coordinate community programs and services that promote independence, wellbeing, social connection and meaningful participation.
• Manage the participant journey, including referrals, onboarding, assessments, service commencement and ongoing reviews.
• Develop and maintain individual care plans and goals, ensuring services reflect changing needs, preferences and desired outcomes.
• Connect participants with programs and community opportunities that match their interests, goals and support needs.
• Build positive relationships with participants, families, carers, volunteers and community partners, responding to enquiries and feedback with care and professionalism.
• Coordinate program operations, including schedules, resources, communications and service providers, to support smooth and effective delivery.
• Monitor service quality and participant outcomes, maintaining accurate records, identifying risks and escalating issues when required.
• Champion wellness and reablement, contributing to continuous improvement, quality initiatives, community engagement and compliance requirements.

About You

You'll thrive with us if you have:

• Experience in aged care, community services, disability, health or a related sector.
• Experience coordinating services, programs, activities or participant supports.
• A strong understanding of person-centred care, wellness and reablement approaches.
• Strong relationship-building skills, with the ability to work positively with participants, families, carers and stakeholders.
• Excellent organisation and time management skills, with the ability to manage competing priorities.
• Confident written, verbal and interpersonal communication skills.
• The ability to work independently and collaboratively as part of a team.
• Strong attention to detail and experience maintaining accurate records, documentation and reports.
• Confidence using client management systems and Microsoft Office.
• Current First Aid certification, National Police Check (or willingness to obtain) and a current Driver Licence.
• A Certificate IV, Diploma or higher qualification in Community Services, Aged Care, Health, Leisure & Lifestyle or a related field.
• Experience coordinating community-based or social support programs.
• Knowledge of government-funded community care programs and related reporting requirements.
• Experience working with older people in a community, health or care setting.
• As a not-for-profit you can reduce your tax by salary packaging up to $15,900 per year for living expenses, bills, rent, mortgage and groceries. Take advantage of a further $2,650 to pay for meals out or holiday accommodation
• Training and development pathways
• Supportive leaders who are onsite
• A friendly, down-to-earth workplace
• Opportunity to build a long-term career in aged care