HELF Coordinator

Garden-Village-Port-Macquarie; Banora Point; On-site; AUD 65,000 - 80,000; Full time

Job summary

Garden Village is seeking an HELF Coordinator to manage HELF service uptake, subscriptions, agreements, purchase orders and service registers. You will ensure reviews are completed and deliver empathetic customer service to prospective clients in line with regulatory requirements.

This Full-Time role covers 76 hours per fortnight in Port Macquarie. You will handle resident enquiries related to HELF services, coordinate billing and ensure accurate records while upholding high standards of care

Qualifications

• Experience in aged care, customer service, finance/administration or a related field.
• Strong understanding of, or ability to quickly learn, aged care fees and the Aged Care Act.
• Excellent communication skills and the ability to explain complex information simply.
• High attention to detail with strong administration and record-keeping skills.
• Experience with residential aged care funding, billing or additional/extra services.
• Familiarity with HELF or aged care management and billing systems.
• Knowledge of the aged care regulatory and compliance environment.

Responsibilities

• Manage the HELF program and offering.
• Support residents and families to choose.
• Manage agreements and compliance.
• Coordinate delivery and billing.
• Protect residents and uphold standards.

Skills

Aged care experience

Customer service

Finance/Administration

Aged Care Act knowledge

Communication skills

Attention to detail

Record-keeping

Billing systems familiarity

HELF familiarity

Regulatory compliance knowledge

Job description

Job Category: Administration and Customer Service

Garden Village is a premier aged care, community service and retirement living provider located in the coastal hub of Port Macquarie. Garden Village has supported our community for over 45 years and is recognised as an industry leader.

Job Description

The HELF Coordinatoris responsible for the effective management of HELF service uptake and ongoing subscriptions, including agreements, purchase orders, and maintaining accurate service registers. The role ensures annual and ad-hoc reviews are completed while delivering high-quality, empathetic, and timely customer service to prospective clients, in line with organisational and regulatory requirements. In this role you are responsible for managing resident enquiries and delivering high - quality customer service related to Higher Everyday Living Fee (HELF) services. This role is Full-Time, 76 hours per fortnight.

Key Responsibilities

• Manage the HELF program and offering
• Support residents and families to choose
• Manage agreements and compliance
• Coordinate delivery and billing
• Protect residents and uphold standards

Desired Skills and Experience

What You'll Bring

• Experience in aged care, customer service, finance/administration or a related field.
• Strong understanding of, or the ability to quickly learn, aged care fees and the Aged Care Act.
• Excellent communication skills and the ability to explain complex information simply.
• High attention to detail with strong administration and record-keeping skills.
• Experience with residential aged care funding, billing or additional/extra services.
• Familiarity with HELF or aged care management and billing systems.
• Knowledge of the aged care regulatory and compliance environment.

Located in Port Macquarie on the NSW Mid North Coast, Garden Village is a leading Retirement Living, Aged Care, Disability and Home Care Service. As a registered not for profitwe’ve provided care services to the community for over 40 years.