Hearing Clinic Client Care & Admin Specialist

Sonova; Perth; Ibrido; AUD 52.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Base salary + monthly bonuses

Salary packaging options

Employee discounts on Sonova products

Descrizione del lavoro

Connect Hearing, part of Sonova, is seeking a dedicated customer service/admin professional for our hearing clinics in Como and Nedlands, WA. This is a permanent full-time role with a 5-day week (Mon–Fri, 9:00 am–5:00 pm) on a fixed roster across two locations.

You will greet clients, schedule appointments, support clinicians, and manage clinic operations including payments. Training and ongoing support are provided to ensure exceptional service to our predominantly older client base.

Competenze

• Experience in face-to-face customer service and/or administration roles.
• Excellent communication and active listening skills.
• Strong organisational and time management abilities.
• Ability to work autonomously and as part of a team.
• Willingness to travel between Como and Nedlands locations on a fixed roster.

Mansioni

• Welcome clients and manage their experience for positive outcomes.
• Schedule and confirm client appointments.
• Provide administrative support to clinicians (Audiologists/Audiometrists).
• Manage day-to-day clinic operations, including opening/closing procedures.
• Handle clinic phone line and shared email inbox.
• Process payments and billing accurately.
• Learn and competently use clinic software and applications.

Conoscenze

Customer service

Administration

Communication

Resilience

Organization

Autonomy

Travel between locations

Descrizione del lavoro

Connect Hearing, part of Sonova, is seeking a dedicated customer service/admin professional for our hearing clinics in Como and Nedlands, WA. This is a permanent full-time role with a 5-day week (Mon–Fri, 9:00 am–5:00 pm) on a fixed roster across two locations.

You will greet clients, schedule appointments, support clinicians, and manage clinic operations including payments. Training and ongoing support are provided to ensure exceptional service to our predominantly older client base.