Client Care Specialist – Hearing Clinics

Sonova Group; Western Australia; Presencial; AUD 52.000 - 78.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Uniform Allowance

Parental Leave

Birthday Leave

Employee Discounts

Wellbeing Centre

LinkedIn Learning

Descripción de la vacante

Connect Hearing is seeking a dedicated customer service and admin professional to support two busy hearing clinics in Nedlands and Como, WA. The role operates on a permanent full-time, fixed roster Monday to Friday across both locations.

You will welcome clients, schedule appointments, provide admin support to clinicians, manage daily operations, and handle billing and payments while learning clinic software and systems.

Formación

• Prior experience in face to face customer service or administration.
• Passion for delivering an amazing client experience.
• Great communication and active listening skills.
• Resilience, self-motivation and energy.
• Excellent organisational and time management skills.
• Ability to work autonomously and within a team.

Responsabilidades

• Welcome clients and manage their experience for optimal outcomes.
• Schedule and confirm appointments for clients.
• Provide administrative support to clinicians.
• Manage day-to-day clinic operations, including opening/closing.
• Handle clinic phone line and shared email inbox.
• Billing clients and processing payments.
• Learn and competently use clinic software and apps.

Conocimientos

Customer service

Administration

Communication skills

Organisational skills

Teamwork

IT literacy

Herramientas

MS Office

Scheduling software

Descripción del empleo

Connect Hearing is seeking a dedicated customer service and admin professional to support two busy hearing clinics in Nedlands and Como, WA. The role operates on a permanent full-time, fixed roster Monday to Friday across both locations.

You will welcome clients, schedule appointments, provide admin support to clinicians, manage daily operations, and handle billing and payments while learning clinic software and systems.