Client Care & Clinic Admin — Hearing Care

Sonova Group; Western Australia; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Base salary + monthly bonuses

Salary packaging options

Employee discounts on Sonova products

Wellbeing Centre & EAP

LinkedIn Learning Platform access

Growth and development opportunities

Values-driven, people-centered culture

Job summary

Sonova Group is hiring for a permanent full-time customer service/admin role at our hearing clinics in Como and Nedlands, WA. You will welcome clients, schedule appointments, support clinicians, and manage clinic operations while handling calls and email inquiries. Training and ongoing support are provided.

The role suits someone who enjoys combining admin with client service, delivering excellent experiences to an older client base, and thrives in a collaborative team with a clear roster.

Qualifications

• Prior experience in face to face customer service and/or administration role.
• A passion for delivering an amazing client experience.
• Great communication and active listening skills.
• Excellent organisational and time management skills.

Responsibilities

• Welcoming clients and managing their experience for optimal outcomes.
• Scheduling and confirming appointments for clients.
• Providing administrative support to clinicians (Audiologists/Audiometrists).
• Managing day-to-day clinic operations including opening/closing procedures.
• Handling the clinic phone line and shared email inbox.
• Billing clients and processing a range of payments.
• Learning and using a range of software and applications.

Skills

Customer service

Administration

Communication

Time management

Teamwork

Job description

Sonova Group is hiring for a permanent full-time customer service/admin role at our hearing clinics in Como and Nedlands, WA. You will welcome clients, schedule appointments, support clinicians, and manage clinic operations while handling calls and email inquiries. Training and ongoing support are provided.

The role suits someone who enjoys combining admin with client service, delivering excellent experiences to an older client base, and thrives in a collaborative team with a clear roster.