Hearing Care Coordinator & Customer Experience

Bloom Hearing Specialists ANZ; Logan City; On-site; AUD 55,000 - 70,000; Part time

Benefits offered by this job

Competitive remuneration package

Ongoing training and professional development

Paid Parental Leave

Hearing Aid Benefits

Access to Employee Assistance Program (EAP)

Job summary

Bloom Hearing Specialists ANZ is looking for a customer-focused professional to engage with clients through various channels including phone and in-person interactions. Ideal candidates will have 2+ years of experience in customer service and a collaborative attitude.

This role includes responsibilities such as scheduling appointments and providing tailored product information. Benefits include a competitive remuneration package, ongoing training, and various clinic incentives.

Qualifications

• 2+ years of experience in delivering customer service in retail or allied health environments.
• Good computer literacy and the ability to navigate various software programs.
• Attention to detail with a solid administrative background.

Responsibilities

• Engaging with customers through phone, email, and in-person.
• Scheduling appointments for hearing assessments and consultations.
• Guiding customers through our range of hearing devices.

Skills

Customer service experience

Computer literacy

Attention to detail

Team-oriented attitude

Marketing and Sales experience

Tools

CRM software

Appointment management software

Job description

Bloom Hearing Specialists ANZ is looking for a customer-focused professional to engage with clients through various channels including phone and in-person interactions. Ideal candidates will have 2+ years of experience in customer service and a collaborative attitude.

This role includes responsibilities such as scheduling appointments and providing tailored product information. Benefits include a competitive remuneration package, ongoing training, and various clinic incentives.