Healthcare Customer Experience Coordinator

Bloom Hearing Specialists; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Incentives

Hearing aid benefits

Employee Assistance Program

Strong team culture

Job summary

Bloom Hearing Specialists, West Ryde Clinic, is seeking a Customer Care Coordinator to be the welcoming face and voice of the clinic. You will work with customers, audiologists and the wider team to ensure every interaction is professional and positive.

Your responsibilities include handling inquiries by phone, email and in person; scheduling hearing assessments; guiding customers through our devices and accessories; resolving concerns; supporting local marketing; and maintaining accurate

Qualifications

• Minimum 2 years of experience in a customer service role within retail, healthcare, allied health, or a similar environment.
• Strong computer literacy with confidence using CRM systems, scheduling platforms and other business software.
• Excellent attention to detail and solid administrative skills.
• Strong communication and interpersonal abilities.
• A collaborative, positive attitude with the ability to work independently when required.

Responsibilities

• Engaging with customers via phone, email, and face‑to‑face interactions, responding to enquiries and providing tailored information about our services and products.
• Scheduling appointments for hearing assessments and consultations with our audiologists.
• Guiding customers through our range of hearing devices and accessories.
• Resolving customer concerns and delivering outstanding service experiences.
• Supporting local marketing initiatives to promote clinic services within the community.
• Performing minor hearing aid repairs (full training provided).
• Providing administrative support and maintaining accurate customer records.

Skills

Customer service

CRM systems

Appointment scheduling

Attention to detail

Communication

Interpersonal skills

Teamwork

Tools

CRM software

Scheduling platforms

Business software

Job description

Bloom Hearing Specialists, West Ryde Clinic, is seeking a Customer Care Coordinator to be the welcoming face and voice of the clinic. You will work with customers, audiologists and the wider team to ensure every interaction is professional and positive.

Your responsibilities include handling inquiries by phone, email and in person; scheduling hearing assessments; guiding customers through our devices and accessories; resolving concerns; supporting local marketing; and maintaining accurate