Hearing Care & Appointments Coordinator

Bloom Hearing Specialists ANZ; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Career development

Incentive programs

Parental leave

Hearing aid benefits

EAP access

Job summary

Bloom Hearing Specialists ANZ in West Ryde is seeking a customer-focused team member to support audiologists and deliver exceptional patient experiences. You will manage inquiries, schedule assessments, and guide customers through hearing devices and accessories in a busy clinic environment.

The role requires strong communication, attention to detail, and a collaborative attitude to help improve patient outcomes and community health. Full-time hours are Monday to Friday, 9:00am to 5:00pm.

Qualifications

• 2+ years in a customer service role in retail, healthcare, or allied health.
• Strong computer literacy and experience with CRM systems and scheduling platforms.
• Excellent attention to detail and solid administrative skills.
• Strong communication and interpersonal abilities.
• Collaborative, positive attitude with ability to work independently.
• Genuine passion for delivering outstanding customer experiences.

Responsibilities

• Engage with customers via phone, email, and in-person interactions; provide information about services and products.
• Schedule appointments for hearing assessments and consultations with audiologists.
• Guide customers through our range of hearing devices and accessories.
• Resolve customer concerns and deliver outstanding service experiences.
• Support local marketing initiatives to promote clinic services within the community.
• Perform minor hearing aid repairs (full training provided).
• Provide administrative support and maintain accurate customer records.

Skills

Customer service

CRM proficiency

Scheduling appointments

Attention to detail

Communication skills

Teamwork

Tools

CRM systems

Appointment scheduling platforms

Business software

Job description

Bloom Hearing Specialists ANZ in West Ryde is seeking a customer-focused team member to support audiologists and deliver exceptional patient experiences. You will manage inquiries, schedule assessments, and guide customers through hearing devices and accessories in a busy clinic environment.

The role requires strong communication, attention to detail, and a collaborative attitude to help improve patient outcomes and community health. Full-time hours are Monday to Friday, 9:00am to 5:00pm.