Patient Admin Specialist (24/7 Flexible Shifts)

Queensland Health; Woodford; On-site; AUD 65,000 - 78,000; Full time

Job summary

Metro North Health in Queensland seeks an administrative support officer to provide efficient, professional and client-focused assistance across areas that may operate on a 24/7 roster. You will adapt quickly to dynamic team environments and support temporary projects or redevelopments as required.

The role emphasises high quality customer service, confidentiality and collaboration with multidisciplinary teams while ensuring business needs are met to a high standard.

Qualifications

• Provide high level customer service whilst ensuring clients are dealt with professionally
• Deliver administrative support across multidisciplinary teams to meet business needs
• Exercise judgment and discretion in undertaking tasks and ensure quality of work
• Adapt to change to enable continuous process improvement and patient care
• Communicate effectively with patients, visitors and staff with empathy and patience

Responsibilities

• Provide efficient, client focused administrative support across areas served
• Cover unplanned, planned and extended leave within a 24/7 roster with short notice
• Support temporary projects or redevelopment activities as required
• Maintain professional standards and patient confidentiality in all interactions

Skills

Customer service

Administrative support

Discretion

Communication

Teamwork

Tools

MS Office

Data entry

Job description

Metro North Health in Queensland seeks an administrative support officer to provide efficient, professional and client-focused assistance across areas that may operate on a 24/7 roster. You will adapt quickly to dynamic team environments and support temporary projects or redevelopments as required.

The role emphasises high quality customer service, confidentiality and collaboration with multidisciplinary teams while ensuring business needs are met to a high standard.