Healthcare Customer Experience Specialist

Ebos Group; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance discounts

Career opportunities across EBOS MedTe

Generous parental leave

Employee referrals

Additional leave

Volunteer leave

Flexible work arrangements

Performance-based rewards

Job summary

LifeHealthcare in Australia and New Zealand is seeking an organised administrator or customer service professional to support healthcare professionals and patients. You will manage enquiries, process orders, quotes and requests, and help coordinate deliveries to ensure a seamless customer experience.

Join a busy EBOS MedTech business and contribute to a team that balances multiple priorities. The role offers variety, problem-solving and a focus on delivering exceptional care in a fast-paced

Qualifications

• Experience in administration, customer service, sales support, order processing or a similar coordination role.
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities in a fast-paced environment.
• Confidence learning new systems and processes.
• Patient, professional and customer-focused approach.
• Experience in healthcare, medical devices, logistics or other complex environments is valued but not essential.

Responsibilities

• Managing customer enquiries via phone and email.
• Processing orders, quotes and customer requests accurately.
• Coordinating deliveries and keeping customers informed.
• Supporting sales, warehouse and finance teams to ensure a seamless customer experience.
• Resolving enquiries and finding solutions quickly and professionally.
• Maintaining accurate records and customer information.

Skills

Customer service

Administration

Organisational skills

Job description

LifeHealthcare in Australia and New Zealand is seeking an organised administrator or customer service professional to support healthcare professionals and patients. You will manage enquiries, process orders, quotes and requests, and help coordinate deliveries to ensure a seamless customer experience.

Join a busy EBOS MedTech business and contribute to a team that balances multiple priorities. The role offers variety, problem-solving and a focus on delivering exceptional care in a fast-paced