Healthcare Customer Experience Specialist

Ebos Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee Share Plan

Company Paid Parental Leave

Employee Assistance Program for Mental

Health Insurance Discounts

Staff Awards

Employee Referral Program

And More

Job summary

Symbion, a division of EBOS Group, is seeking a dedicated Customer Service Specialist in Sydney to deliver exceptional service to internal and external customers. You will collaborate with multiple departments, respond to inquiries promptly, and manage multi-channel requests with accuracy.

Join a high-performing team where strong communication, problem solving, and a customer-focused mindset are valued. Experience with Salesforce/Genesys/SAP is desirable, and knowledge of pharmaceutical products

Qualifications

• Excellent interpersonal and communication skills, including a professional phone manner.
• Strong customer service focus with the ability to exceed expectations.
• Ability to multi-task effectively in a fast-paced environment.
• Confident communication and good conflict resolution skills.
• Proactive and reliable team member with a focus on accuracy.

Responsibilities

• Deliver superior customer service to internal and external customers.
• Collaborate with departments to support seamless operations.
• Respond to inbound enquiries within agreed timeframes.
• Ensure transactions are processed with accuracy and attention to detail.
• Identify and resolve customer concerns, escalating when needed.
• Manage queue calls and requests from multiple channels.
• Provide consistent support to stakeholders.
• Support the Customer Service Manager with tasks and projects.

Skills

Interpersonal skills

Phone etiquette

Customer service

Multi-tasking

Problem solving

Tools

Salesforce

Genesys

SAP

Job description

Symbion, a division of EBOS Group, is seeking a dedicated Customer Service Specialist in Sydney to deliver exceptional service to internal and external customers. You will collaborate with multiple departments, respond to inquiries promptly, and manage multi-channel requests with accuracy.

Join a high-performing team where strong communication, problem solving, and a customer-focused mindset are valued. Experience with Salesforce/Genesys/SAP is desirable, and knowledge of pharmaceutical products