Customer Care Coordinator - Flexible, Growth-Driven Role

LifeHealthcare; Brisbane; Presencial; AUD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts on health insurance

Volunteer leave days

Career growth across EBOS MedTech

Descripción de la vacante

LifeHealthcare in Australia is seeking a customer care specialist to resolve and manage customer inquiries, orders and requests via phone and email, and to support sales teams with quotations and order processing.

You will record all interactions in the CRM, generate invoices and credit notes, maintain product knowledge, and ensure accurate customer data to deliver high levels of service and meet KPIs and SLAs.

Formación

• Customer service experience preferred.
• Able to learn new systems and work with CRM.
• Friendly, organised, positive attitude.

Responsabilidades

• Resolve & manage customer inquiries, orders & requests via phone/emails.
• Record all inquiries, transactions, & process sales orders within CRM systems.
• Generate & issue orders, proforma invoices, tax invoices, credit, & debit notes.
• Support sales teams with quotations, processing loan & consignment kit usages.
• Provide accurate, valid, and complete information to answer customer inquiries.
• Maintain a high level of company product knowledge to answer customer inquiries.
• Communicate information on backorder closures to internal or external customers.
• Ensure data in our CRM system such as customer accounts, contacts, is accurate.
• Provide a high level of service to our customers, to achieve set KPIs and SLAs.

Conocimientos

Customer service

Descripción del empleo

LifeHealthcare in Australia is seeking a customer care specialist to resolve and manage customer inquiries, orders and requests via phone and email, and to support sales teams with quotations and order processing.

You will record all interactions in the CRM, generate invoices and credit notes, maintain product knowledge, and ensure accurate customer data to deliver high levels of service and meet KPIs and SLAs.