Customer Care & Order Support Specialist

Ebos Group; New South Wales; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Generous parental leave

Employee referral programs

Option to purchase additional leave

Volunteer leave

Performance-based rewards

Job summary

LifeHealthcare, part of EBOS MedTech, is seeking a Customer Care professional to support patients and customers across Australia and New Zealand. You’ll handle calls, emails and order requests with a friendly, solution-focused approach.

You’ll keep our systems up to date, follow up on deliveries, and work with warehouse, sales and finance to keep things running smoothly. A can-do attitude and a willingness to learn new systems are essential.

Qualifications

• Customer service experience in any industry.
• Able to learn and adapt to new systems.
• Friendly and organised with a can-do attitude.

Responsibilities

• Handle calls, emails and order requests with confidence.
• Keep systems up to date and accurate.
• Follow up on deliveries and keep customers informed.
• Collaborate with warehouse, sales and finance to keep processes running.
• Identify issues and escalate to the right teams promptly.

Skills

Customer service

System navigation

Communication

Tools

CRM software

Job description

LifeHealthcare, part of EBOS MedTech, is seeking a Customer Care professional to support patients and customers across Australia and New Zealand. You’ll handle calls, emails and order requests with a friendly, solution-focused approach.

You’ll keep our systems up to date, follow up on deliveries, and work with warehouse, sales and finance to keep things running smoothly. A can-do attitude and a willingness to learn new systems are essential.