Customer Care Coordinator - QLD

LifeHealthcare; Brisbane; Presencial; AUD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts on health insurance

Volunteer leave days

Career growth across EBOS MedTech

Descripción de la vacante

LifeHealthcare in Australia is seeking a customer care specialist to resolve and manage customer inquiries, orders and requests via phone and email, and to support sales teams with quotations and order processing.

You will record all interactions in the CRM, generate invoices and credit notes, maintain product knowledge, and ensure accurate customer data to deliver high levels of service and meet KPIs and SLAs.

Formación

• Customer service experience preferred.
• Able to learn new systems and work with CRM.
• Friendly, organised, positive attitude.

Responsabilidades

• Resolve & manage customer inquiries, orders & requests via phone/emails.
• Record all inquiries, transactions, & process sales orders within CRM systems.
• Generate & issue orders, proforma invoices, tax invoices, credit, & debit notes.
• Support sales teams with quotations, processing loan & consignment kit usages.
• Provide accurate, valid, and complete information to answer customer inquiries.
• Maintain a high level of company product knowledge to answer customer inquiries.
• Communicate information on backorder closures to internal or external customers.
• Ensure data in our CRM system such as customer accounts, contacts, is accurate.
• Provide a high level of service to our customers, to achieve set KPIs and SLAs.

Conocimientos

Customer service

Descripción del empleo

At LifeHealthcare, we're on a mission to deliver life-changing medical solutions to patients across Australia and New Zealand. Our passion is health, and our purpose is making life better for patients, our partners, and our people.

We are part of EBOS MedTech, which operates in 9 countries through its portfolio of companies: LifeHealthcare (ANZ distribution), Australian Biotechnologies (allograft manufacturing), Cryomed (aesthetics), and Transmedic (SE Asia + Hong Kong distribution).

Across all these businesses, we are guided by a shared value: Connect. This reflects our commitment to building meaningful partnerships, sharing knowledge, and working together to create greater impact for the people and communities we serve.

This role presents a fantastic opportunity to be part of a high-performing team and make a meaningful difference every day.

Opportunites with our Macquarie Park NSW - Auckland NZ - Bowen Hills QLD facilites.

Join the team that puts customers at the heart of everything we do. Come join us here at LifeHealthcare!

Love helping people and sorting things out? Come join our Customer Care team! At LifeHealthcare, we're all about making a real difference for patients, customers, and each other. If you're a natural problem-solver who loves a friendly conversation and brings positive energy, you'll feel right at home.

What you'll be doing:

• Resolve & manage customer inquiries, orders & requests via phone/emails


• Record all inquiries, transactions, & process sales orders within CRM systems


• Generate & issue orders, proforma invoices, tax invoices, credit, & debit notes


• Support sales teams with quotations, processing loan & consignment kit usages


• Provide accurate, valid, and complete information to answer customer inquiries


• Maintain a high level of company product knowledge to answer customer inquiries


• Communicate information on backorder closures to internal or external customers


• Ensure data in our CRM system such as customer accounts, contacts, is accurate


• Provide a high level of service to our customers, to achieve set KPIs and SLAs

If you have Customer service experience, are comfortable learning and exploring new systems, friendly, organised, ready to roll your sleeves up with a sense of humour and can do attitude - WE WANT YOU

Why you'll love it here:

• Supportive team, flexible work, and plenty of laughs


• Discounts on health insurance and other perks


• Career growth across the EBOS MedTech group


• Paid volunteer days and extra leave options


• We celebrate wins - big and small!

LifeHealthcare is guided by a set of values; Accountable, Agile, Authentic, and Customer Centric that define who we are and how we work. We encourage and support our employees to live these values every day, and we offer a range of benefits to help you thrive, including:

• Career opportunities across the EBOS MedTech portfolio of companies


• Generous parental leave


• Employee referral programs


• Option to purchase additional leave


• Volunteer leave


• Performance-based financial rewards for both individual and company success