Healthcare Admin Officer | Reception & Rostering

Southern Cross Care (Vic); Cairns Regional; On-site; AUD 55,000 - 72,000; Full time

Job summary

Mercy Place Cairns (Bethlehem) is seeking a dedicated administrative professional to support the GM and manage front-desk reception, rostering, and daily office operations at our Cairns facility. You will act as the first contact for residents, families, and staff, ensuring courteous service and efficient administrative processes.

You’ll bring proven admin experience, proficiency in MS Office, and excellent communication skills, with a focus on confidentiality and priority management.

Qualifications

• Previous admin experience, preferably in a healthcare or aged care setting.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• High level of interpersonal, organisational & communication skills (written and verbal).
• High attention to detail and previous knowledge of roster planning.
• Excellent time management skills and an ability to manage conflicting priorities.
• Experience in Aged Care or Health environment (desirable but not essential).
• A sense of empathy & compassion for elderly residents & their families.
• A commitment to maintaining confidentiality around client data records.

Responsibilities

• Provide courteous reception and administrative support to residents, families and staff.
• Roster staff at the facility and coordinate rostering activities.
• Facilitate communication related to office administration requirements for residents and families.
• Manage day-to-day office activities, clerical and reception services, and document storage.
• Provide timely and effective support to managers and ensure data storage is well maintained.

Skills

Microsoft Office

Interpersonal skills

Communication skills

Roster planning

Time management

Empathy & compassion

Confidentiality

Attention to detail

Tools

Microsoft Office

Job description

Mercy Place Cairns (Bethlehem) is seeking a dedicated administrative professional to support the GM and manage front-desk reception, rostering, and daily office operations at our Cairns facility. You will act as the first contact for residents, families, and staff, ensuring courteous service and efficient administrative processes.

You’ll bring proven admin experience, proficiency in MS Office, and excellent communication skills, with a focus on confidentiality and priority management.