Administration Officer

Southern Cross Care (Vic); Cairns Regional; On-site; AUD 55,000 - 72,000; Full time

Job summary

Mercy Place Cairns (Bethlehem) is seeking a dedicated administrative professional to support the GM and manage front-desk reception, rostering, and daily office operations at our Cairns facility. You will act as the first contact for residents, families, and staff, ensuring courteous service and efficient administrative processes.

You’ll bring proven admin experience, proficiency in MS Office, and excellent communication skills, with a focus on confidentiality and priority management.

Qualifications

• Previous admin experience, preferably in a healthcare or aged care setting.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• High level of interpersonal, organisational & communication skills (written and verbal).
• High attention to detail and previous knowledge of roster planning.
• Excellent time management skills and an ability to manage conflicting priorities.
• Experience in Aged Care or Health environment (desirable but not essential).
• A sense of empathy & compassion for elderly residents & their families.
• A commitment to maintaining confidentiality around client data records.

Responsibilities

• Provide courteous reception and administrative support to residents, families and staff.
• Roster staff at the facility and coordinate rostering activities.
• Facilitate communication related to office administration requirements for residents and families.
• Manage day-to-day office activities, clerical and reception services, and document storage.
• Provide timely and effective support to managers and ensure data storage is well maintained.

Skills

Microsoft Office

Interpersonal skills

Communication skills

Roster planning

Time management

Empathy & compassion

Confidentiality

Attention to detail

Tools

Microsoft Office

Job description

Employment Type: Permanent Full-Time

Hours: Monday - Friday, 8.30 - 16.36

Salary: As per EBA

Location: Mercy Place Cairns (Bethlehem)

Upload with application: Resume, cover letter, and all relevant qualifications

Contact: Zubair Coovadia,

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our Home Care team feels great pride in that, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity:

This role will support the General Manager in a range of day to day administrative and support tasks. Being the first point of contact for residents, families and staff, you will be responsible for providing courteous reception and administrative support, including rostering of the staffat the facility.

Facilitate communication with residents and / or their families and staff in relation to office administration requirements. Responsible and accountable for the day-to-day activities of the office ensuring administrative, clerical and reception services are provided to the residents, visitors and staff. Provide timely and effective support to managers. Efficient and effective maintenance of document and data storage.

What you’ll bring :

You’re reliable, resilient and have a whole lot of heart. Most importantly, you are genuinely interested in supporting others and making a difference in your community.

To thrive in this role, you will have:

• Previous experience in an administrative role, preferable in a healthcare or aged care setting.
• Proficiency in computer applications such as Microsoft Office (Word, Excel, Outlook).
• High level of interpersonal, organisational & communication skills (written and verbal).
• High attention to detail and previous knowledge of roster planning.
• Excellent time management skills and an ability to manage conflicting priorities.
• Experience in Aged Care or Health environment (desirable but not essential).
• A sense of empathy & compassion for elderly residents & their families.
• A commitment to maintaining confidentiality around client data records.

You will also be required to provide evidence of, or in the process of obtaining:

• Current police check.
• Proof of current influenza vaccination and other vaccination status consistent with public health orders.

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.