Administration Officer

Mercy Aged and Community Care Ltd; Cairns Regional; On-site; AUD 52,000 - 72,000; Full time

Job summary

Mercy Health Cairns seeks an experienced administrator to support daily operations, act as the first point of contact for residents and families, and manage rostering alongside the General Manager.

You will provide courteous reception and admin support, coordinate communications, and maintain tidy records. Ideal candidates have healthcare admin experience, strong MS Office skills, and a compassionate approach.

Qualifications

• Previous administrative experience, preferably in healthcare or aged care.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong interpersonal, organisational and communication skills.
• Attention to detail and roster planning knowledge.
• Excellent time management and prioritisation.
• Aged care or health experience desirable.
• Empathy and compassion for elderly residents.
• Commitment to client data confidentiality.

Responsibilities

• Support the General Manager with daily admin tasks.
• Be first point of contact for residents, families and staff; provide reception and admin support including rostering.
• Facilitate communication with residents, families and staff about admin needs.
• Oversee day-to-day office activities for residents, visitors and staff.
• Provide timely support to managers and maintain document storage.

Skills

Administrative experience

Microsoft Office

Interpersonal skills

Roster planning

Tools

MS Office

Job description

Employment Type: Permanent Full-Time Hours: Monday - Friday, 8.30 - 16.36 Salary: As per EBA Location: Mercy Place Cairns (Bethlehem) Upload with application: Resume, cover letter, and all relevant qualifications

Contact: Zubair Coovadia, [e-mail]

Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we’re there. Where will you be? For over a century, our incredible teams have provided care for people when they need it most. Our Home Care team feels great pride in that, and they value the security and stability we offer. But it also means so much opportunity – to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere. As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere. At Mercy Health, it’s all about taking what we have and making it better. To do that, we need you. Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

• This role will support the General Manager in a range of day to day administrative and support tasks.
• Being the first point of contact for residents, families and staff, you will be responsible for providing courteous reception and administrative support, including rostering of the staff at the facility.
• Facilitate communication with residents and / or their families and staff in relation to office administration requirements.
• Responsible and accountable for the day-to-day activities of the office ensuring administrative, clerical and reception services are provided to the residents, visitors and staff.
• Provide timely and effective support to managers.
• Efficient and effective maintenance of document and data storage.

What you’ll bring

• Previous experience in an administrative role, preferably in a healthcare or aged care setting.
• Proficiency in computer applications such as Microsoft Office (Word, Excel, Outlook).
• High level of interpersonal, organisational & communication skills (written and verbal).
• High attention to detail and previous knowledge of roster planning.
• Excellent time management skills and an ability to manage conflicting priorities.
• Experience in Aged Care or Health environment (desirable but not essential).
• A sense of empathy & compassion for elderly residents & their families.
• A commitment to maintaining confidentiality around client data records.

Requirements for evidence

• Current police check.
• Proof of current influenza vaccination and other vaccination status consistent with public health orders.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.

Mercy Health Australia is renowned for its unwavering commitment to providing compassionate and patient-centered health services and aged care services. If you're value and display empathy, integrity, and are seeking the opportunity to make a real difference, we invite you to join us!

Mercy Health is made up of 10,000 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development. Mercy Health employs people from many cultures and backgrounds who, irrespective of their beliefs, share a common bond to care for those in need.

We look forward to welcoming you to your journey with Mercy Health.