Compassionate Front Desk Associate (Aged Care)

Mercy Health; Cairns Regional; On-site; AUD 39,000 - 44,000; Part time

Job summary

Mercy Health is seeking a friendly Receptionist for Mercy Place Cairns. You will be the first point of contact for residents, families and staff, delivering courteous reception and essential administrative support in a healthcare setting.

The role includes rostering staff, maintaining records, and providing timely support to managers. You should have healthcare-administration experience, strong MS Office skills, excellent communication, and a commitment to confidentiality.

Qualifications

• Previous experience in an administrative role, preferably in healthcare or aged care.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• High level of interpersonal, organisational & verbal/written communication skills.
• High attention to detail; ability to manage conflicting priorities.
• Commitment to maintaining confidentiality around client data records.

Responsibilities

• First point of contact for residents, families and staff, providing courteous reception.
• Provide day-to-day administrative and reception support to the facility.
• Roster planning and rostering support for staff at the facility.
• Maintain timely and effective communication with residents and staff.
• Ensure efficient document and data storage, and support managers as required.

Skills

Interpersonal skills

Communication skills

Time management

Roster planning

Confidentiality

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Mercy Health is seeking a friendly Receptionist for Mercy Place Cairns. You will be the first point of contact for residents, families and staff, delivering courteous reception and essential administrative support in a healthcare setting.

The role includes rostering staff, maintaining records, and providing timely support to managers. You should have healthcare-administration experience, strong MS Office skills, excellent communication, and a commitment to confidentiality.