Healthcare Accreditation Client Services Manager

ACHS; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

ACHS in Sydney seeks a Healthcare Accreditation - Customer Services Manager to steward relationships with members of the ACHS accreditation program and provide guidance on program requirements.

The role focuses on timely engagement, contract oversight, and quality review of documentation, with a commitment to high-quality member support. ACHS emphasizes diversity and inclusive practices.

Qualifications

• Experience applying accreditation programs within healthcare organisations.
• Experience at management level within a healthcare organisation.
• Knowledge of NSQHS Standards and other accreditation standards.
• Client relationship and contract management experience.
• Customer-focused approach to service provision.
• Ability to work effectively in a multidisciplinary team.
• Ability to prioritise and allocate workload.
• Personal computer skills in word processing and database applications.
• Relevant tertiary qualifications.

Responsibilities

• Optimise timely engagement and communication with members.
• Contract management of accreditation program memberships.
• Provide tailored advice and support on accreditation program requirements.
• Review accreditation documentation and undertake quality review of assessment reports.
• Timely response to prospective accreditation members.

Skills

Customer relationships

Contract management

Multidisciplinary teamwork

NSQHS Standards knowledge

Time management

Word processing

Database applications

Education

Relevant tertiary qualifications

Tools

Word processing software

Database applications

Job description

ACHS in Sydney seeks a Healthcare Accreditation - Customer Services Manager to steward relationships with members of the ACHS accreditation program and provide guidance on program requirements.

The role focuses on timely engagement, contract oversight, and quality review of documentation, with a commitment to high-quality member support. ACHS emphasizes diversity and inclusive practices.