Health Program Data & Admin Support Specialist

Queensland Health; Brisbane; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

12.75% superannuation

17.5% leave loading

24/7 confidential employee support

Flexible leave entitlements

Job summary

Queensland Health is seeking a Support Officer in Brisbane to collate, review, input, update, and retrieve data in the Surgery Connect Activity Navigator (SCAN). You will maintain knowledge of systems and provide frontline support via phone, email and online channels.

You will engage stakeholders, drive administrative efficiency, identify improvement opportunities, and escalate issues per policy. The role supports alignment with the Department of Health's strategic plan and patient-centric

Qualifications

• Knowledge of medical terminology for patient-centred activities.
• Experience with database utilisation and patient management systems.
• Experience with departmental financial and administrative processes and process improvement.

Responsibilities

• Collate, review, input, update and retrieve data in SCAN.
• Maintain up-to-date knowledge of systems, processes and policies.
• Provide frontline customer service via telephone, email and online channels.
• Escalate complaints and provide solutions in line with policies.
• Plan and deliver administrative support for the Surgery Connect program.
• Build relationships with internal and external stakeholders to meet policy guidelines.
• Identify opportunities for improvements and assist risk mitigation.

Skills

Medical terminology

Database utilisation

Patient management systems

Financial & administrative processes

Business improvement

Project coordination

Risk & issue management

Tools

SCAN (Surgery Connect)

Patient management systems

Job description

Queensland Health is seeking a Support Officer in Brisbane to collate, review, input, update, and retrieve data in the Surgery Connect Activity Navigator (SCAN). You will maintain knowledge of systems and provide frontline support via phone, email and online channels.

You will engage stakeholders, drive administrative efficiency, identify improvement opportunities, and escalate issues per policy. The role supports alignment with the Department of Health's strategic plan and patient-centric