Frontline Health Information Administrator

Queensland Government; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Job summary

Queensland Government is hiring an Administration Officer for the Information Access Unit at Princess Alexandra Hospital in Brisbane. You will support patients, clinicians and external stakeholders to access health information, manage requests, and ensure confidentiality and compliance with policies and procedures.

The role emphasizes accurate data handling, timely processing and high-quality customer service.

Qualifications

• Organised and customer-focused administration professional with pride in accuracy.
• Confidence using information systems to enter, track and retrieve data, interpret requests and apply policies.

Responsibilities

• Monitor outstanding requests, meet deadlines and contribute to quality audits and service improvements.
• Prepare correspondence, invoices and records for release, including subpoenas, summonses and search warrants.
• Verify authority and identity documentation, maintain tracking registers and ensure patient information remains confidential.
• Assess, register and process requests for medical records, certificates, insurance claims and other health information.

Skills

Customer service

Attention to detail

Communication

Tools

Information systems

Job description

Queensland Government is hiring an Administration Officer for the Information Access Unit at Princess Alexandra Hospital in Brisbane. You will support patients, clinicians and external stakeholders to access health information, manage requests, and ensure confidentiality and compliance with policies and procedures.

The role emphasizes accurate data handling, timely processing and high-quality customer service.