Health Information Clerk

Austin Health; Melbourne; On-site; AUD 54,000 - 66,000; Full time

Benefits offered by this job

Salary packaging

Superannuation

Flexible working

Job summary

Austin Health is seeking a Health Information Services Clerk at Heidelberg to support patient care after-hours. You will collate, scan and release information, maintain systems and respond to information requests, with some weekend hours and travel between campuses.

Based in Melbourne's north-east, the role offers an $60k starting base with salary packaging and super (pro rata). Evening shifts are 14:30–23:00 on Thursdays and Fridays, with a focus on accuracy and confidentiality.

Qualifications

• Experience in healthcare administration.
• Ability to prioritise and organise workload.
• Commitment to following procedures for consistency.
• Demonstrated problem-solving and continuous improvement mindset.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Confidentiality awareness and patient data handling.
• Customer service experience in a healthcare setting.

Responsibilities

• Releasing patient information.
• Reception services.
• Maintaining patient administration and medical record systems.
• Preparing and scanning paper patient information.
• Uploading information electronically.
• Quality checking processes and identifying improvements.
• Assisting with Freedom of Information requests and/or Transcription Services.

Skills

Prioritization

Healthcare administration

Procedural discipline

Problem solving

Microsoft Office

Confidentiality

Customer service

Soft skills

Tools

Microsoft Office

Job description

• Evening Shift, 14:30 - 23:00, Thursday and Fridays
• Make an impact supporting patients, their families and carers
• Heidelberg location, with multiple public transport options available
• $60k starting base + salary packaging + super (pro rata)

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About the Medical Record Service

The Medical Record Service team is part of the broader Health Information Services department, which includes the Clinical Coding Service, Submissions Services, Corporate Records Service and Medical Record Services. It is a busy 24 hour service that plays a crucial role in the management, organisation, and dissemination of health-related data and information. It is critical this information is available to the right people and teams to deliver care to our patients, support our clinicians and external care providers.

About the role

As a Health Information Services Clerk, you will be involved in collating, preparing and scanning patient information to make it available for patient care. You will have the opportunity to interact with both internal departments and authorised external parties. You will also be involved in release of patient information to external healthcare providers in accordance with our release of information policy. Working with our Team to support patient care by making patient information available either by scanning paper documents or responding to requests for information from external organisations. Some weekend work may be available as additional hours. Some travel to other campuses is also required.

A regular day will see you:

• Releasing of patient information
• Reception services
• Maintaining our patient administration system and medical record systems
• Preparing and scanning paper patient information
• Uploading information to receive in electronic format
• Quality checking processes and identifying process improvement
• Assisting with Freedom of Information Requests and / or Transcription Services

About you

To be successful in this role you'll bring with you:

• Ability to determine priorities and organise workload effectively and efficiently
• Experience in healthcare administration
• Commitment to following procedures to ensure consistency in work practices
• Proven problem-solving skills and a commitment to ongoing improvement
• Entry level knowledge of computer products including Microsoft Office Suite (e.g., Word, Excel, and Outlook)
• Understanding of the importance of confidentiality
• Demonstrated ability in providing customer service
• Possession of the following personal qualities: motivation, flexibility, initiative, professionalism, and reliability

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
• Mentoring and career development opportunities.

Work with us!

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Jason Ewing, Team Leader HIS at ***********@austin.org.au