Health Information Services Clerk

Melbourne Health; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Meaningful Work

Career Growth

Supportive Culture & Belonging

Innovation

World-Class Excellence

Employee benefits

Job summary

Melbourne Health is seeking a Health Information Services Clerk to maintain accuracy, integrity and accessibility of patient health information across City and Royal Park campuses. You will manage electronic and paper medical records through preparation, scanning, indexing, quality assurance and information release processes.

You will utilise iPM, ECM and Epic, while providing responsive service to internal and external stakeholders.

Qualifications

• Safety and wellbeing of self and others must guide work.
• Excellent customer service and communication skills are essential.
• Ability to work autonomously while contributing as a team member.
• Collaborate with patients, families, carers and colleagues across teams.
• Commitment to ongoing learning and responding to feedback.
• Adhere to safe work practices and respect the smoke-free environment.

Responsibilities

• Operate and maintain computerised health information systems such as iPM, ECM and Epic.
• Collect, prepare, scan, and quality-check medical record documents.
• Liaise with internal and external departments to preserve medical record integrity.
• Handle patient information requests, monitor documentation gaps, and support MRN merging.
• Follow HIS procedures and participate in safety and quality programs.

Skills

Safety first mindset

Customer service

Autonomy

Team collaboration

Willingness to learn and seek feedback

Safety and smoke-free environment

Tools

iPM

ECM

Epic

Job description

• Full Time position fixed term, until September 2027 (including one week of afternoon shifts per month)


• Operate & maintain computerised health information systems


• Work alongside a supportive, hardworking team!

As a Health Information Services Clerk, you will play an important role in maintaining the accuracy, integrity and accessibility of patient health information across Melbourne Health.

Working across both City and Royal Park campuses, you will support the management of electronic and paper medical records through document preparation, scanning, indexing, quality assurance and information release processes. You will utilise a range of health information systems, including iPM, ECM and Epic, while providing responsive customer service to internal and external stakeholders. This role contributes to the delivery of high-quality health information services by ensuring patient records are complete, accurate, secure and available when needed to support patient care and organisational requirements

Key Accountabilities

• Operate and maintain computerised health information systems such as the Patient Administration System (iPM), Enterprise Content Management (ECM), and Electronic Medical Record (EMR/Epic) systems.


• Collect, prepare, scan, and quality-check medical record documents.


• Liaise with internal and external departments to maintain the integrity of medical records.


• Handle patient information requests, monitor documentation deficiencies, and support MRN merging processes.


• Follow HIS procedures and participate in safety and quality programs.

About You

• Prioritise safety and wellbeing for yourself and others


• Highly developed customer service and communication skills


• Ability to work autonomously and contribute effectively as a supportive team member


• Collaborate with patients, families, carers, and colleagues across teams


• Engage in ongoing learning and participate in performance feedback


• Adhere to safe work practices, respect the smoke-free environment, and seek help when needed

Benefits of Working at RMH

• Meaningful Work
  Make a real difference in the lives of patients, families and our community.


• Career Growth
  Access learning, development, and diverse career opportunities.


• Supportive Culture & Belonging
  Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.


• Innovation
  Help shape the future of healthcare through research, technology and new models of care.


• World-Class Excellence
  Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.


• Enjoy great employee benefits
  Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).


• Work in the Parkville Precinct
  Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.