Patient Records and Health Information Specialist

The Royal Melbourne Hospital; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Meaningful Work

Career Growth

Culture & Belonging

Parkville Location

Onsite Parking

Staff Health Services

Job summary

The Royal Melbourne Hospital in Parkville VIC is seeking a Health Information Services Clerk to maintain accuracy, integrity and accessibility of patient health information across Melbourne Health. You will manage electronic and paper medical records, including scanning, indexing and information release, using iPM, ECM and Epic, while delivering responsive service to stakeholders.

You will contribute to high-quality health information services by ensuring records are complete, secure and

Qualifications

• Prioritise safety and wellbeing for yourself and others.
• Highly developed customer service and communication skills.
• Ability to work autonomously and contribute effectively as a supportive team member.
• Collaborate with patients, families, carers, and colleagues across teams.
• Engage in ongoing learning and participate in performance feedback.
• Adhere to safe work practices, respect the smoke-free environment, and seek help when needed.

Responsibilities

• Operate and maintain health information systems (iPM, ECM, EMR/Epic).
• Collect, prepare, scan, and quality-check medical records.
• Liaise with internal and external departments to maintain record integrity.
• Handle patient information requests and monitor documentation deficiencies.
• Support MRN merging processes and follow HIS procedures.

Skills

Customer service

Communication

Autonomy

Team collaboration

Tools

iPM

ECM

Epic

Job description

The Royal Melbourne Hospital in Parkville VIC is seeking a Health Information Services Clerk to maintain accuracy, integrity and accessibility of patient health information across Melbourne Health. You will manage electronic and paper medical records, including scanning, indexing and information release, using iPM, ECM and Epic, while delivering responsive service to stakeholders.

You will contribute to high-quality health information services by ensuring records are complete, secure and