Customer Service Clerk

Melbourne Health; Melbourne; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Salary packaging

Career progression

Close to public transport

Job summary

The Royal Melbourne Hospital is seeking part-time administrative staff to join the Specialist Clinics. You will support patients navigating outpatient care, register patients, manage referrals, and coordinate appointments across a busy clinic.

Join a team that handles over 195,000 attendances annually, with opportunities for career progression, salary packaging, and convenient transport access. This role emphasizes compassionate patient service and efficient administrative operations.

Qualifications

• A caring and patient-focused approach with a commitment to improving access to care.
• Professional presentation and strong communication when liaising with healthcare stakeholders.
• Relevant clerical experience and well-developed administrative skills.
• Excellent data entry skills with a high level of accuracy.
• Experience handling phone enquiries, ideally in a call centre environment.

Responsibilities

• Register patients, create referrals and maintain accurate records.
• Manage waitlists and coordinate appointment requests.
• Provide reception support for in-person and Telehealth appointments.
• Respond to patient enquiries via phone, email, SMS and online portals.
• Liaise with multidisciplinary teams to support coordinated patient care.

Skills

Data entry

Communication

Administrative skills

Professional presentation

Patient-focused

Job description

• 2x part time opportunities available, fixed term until May 2027
• Join our busy Specialist Clinic with over 195,000 attendances per year!
• Close to public transport | Career Progression | Salary packaging

Join the Specialist Clinics team at The Royal Melbourne Hospital and play an important role in helping patients navigate their outpatient care.

Supporting over 195,000 attendances each year, you’ll be a key point of contact for patients and referrers, coordinating appointments, managing referrals and responding to enquiries across a diverse range of services.

This is an opportunity for an organised, customer-focused administrator who enjoys working with people, managing competing priorities and contributing to a positive patient experience.

What you’ll be doing

• Register patients, create referrals and maintain accurate records.
• Manage waitlists and coordinate appointment requests.
• Provide reception support for in-person and Telehealth appointments.
• Respond to patient enquiries via phone, email, SMS and online portals.
• Liaise with multidisciplinary teams to support coordinated patient care.

About you

• A caring and patient-focused approach, with a commitment to improving access to care.
• Professional presentation and strong communication skills when liaising with a range of healthcare stakeholders.
• Relevant clerical experience and well-developed administrative skills
• Excellent data entry skills and a high level of accuracy.
• Previous experience managing phone enquiries, ideally in a call centre environment.
• The ability to work in a fast-paced environment and prioritise competing demands.

Benefits of Working at RMH

• Meaningful Work: Make a real difference in the lives of patients, families and our community.
• Career Growth: Access learning, development, and diverse career opportunities.
• Supportive Culture & Belonging: Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• Innovation: Help shape the future of healthcare through research, technology and new models of care.
• World-Class Excellence: Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
• Enjoy great employee benefits: Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
• Work in the Parkville Precinct:Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

The interview process

• If shortlisted you will be asked to complete a one-way interview (Spark Hire), keep an eye on your email and text for this invitation
• If you are successful after this interview, you will be then asked in for a face-to-face interview

Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.