Head of Managed Services & Growth

Kytec; Melbourne; On-site; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Competitive remuneration

Professional development

Flexible working environment

Job summary

Kytec is seeking a General Manager – Managed Services to drive strategy, performance and growth of our Managed Services practice in Australia. You will own the practice P&L, lead the team of engineers and deliver high-quality managed services to enterprise customers while meeting SLAs and growing annuity revenue.

You will partner with leadership to define service offerings, pricing and delivery standards, strengthen partner relationships and build the ITSM capability on Salesforce Agentforce IT

Qualifications

• Proven experience leading managed services teams and P&L responsibility.
• Strong strategy, planning and governance capabilities.
• Knowledge of ITIL-based service management and Salesforce ITSM.

Responsibilities

• Own the strategy, direction and annual plan for the Managed Services practice.
• Define the service catalogue, commercial models and pricing in conjunction with the leadership team.
• Own the Managed Services profit and loss, including revenue, gross margin and cost base.
• Develop and manage the practice budget, forecasts and resourcing plan.
• Grow annuity revenue through retention and expansion within existing accounts.
• Lead, manage and develop the team leaders and engineers.
• Oversee 24/7 monitoring, proactive service capability and delivery standards.
• Drive automation, standardisation and repeatable delivery models to lift efficiency.

Skills

Leadership

P&L ownership

Strategy

ITIL

Salesforce ITSM

Vendor management

Customer ownership

Delivery excellence

Tools

Salesforce

Job description

Kytec is seeking a General Manager – Managed Services to drive strategy, performance and growth of our Managed Services practice in Australia. You will own the practice P&L, lead the team of engineers and deliver high-quality managed services to enterprise customers while meeting SLAs and growing annuity revenue.

You will partner with leadership to define service offerings, pricing and delivery standards, strengthen partner relationships and build the ITSM capability on Salesforce Agentforce IT