Head of IT Service Management | Driving ITIL Excellence

Centorrino Technologies Pty Ltd.; Australia; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid working

Training and development

Discounts and benefits

IT equipment provided

Team events

Job summary

Centorrino Technologies Pty Ltd. in Australia is seeking a Head of Service Management to lead the strategic direction of ITSM across the Managed Services division.

You will govern, improve, and ensure services meet SLAs, contractual obligations, and regulatory requirements. You will own the service management framework, drive continual improvement, and manage governance across incident, change, knowledge, asset, and problem management, while mentoring Service Management leaders and building

Qualifications

• Experience in IT Managed Services or Enterprise IT environments.
• Experience in a senior leadership role.
• Experience leading ITIL-based Service Management functions.
• Experience managing executive-level stakeholders.

Responsibilities

• Develop and implement IT Service Management strategy for the organisation.
• Lead maturity and evolution of ITIL-aligned Service Management practices.
• Establish governance frameworks to improve operational consistency and service quality.
• Ensure all Service Management processes are documented, maintained, and improved.
• Oversee Service Management Office functions where applicable.
• Drive continual improvement and measurable service performance.

Skills

Senior leadership

ITIL-based Service Management

Service Management leadership

Stakeholder management

Operational analytics

Communication skills

Managed Services experience

Tools

ConnectWise

Job description

Centorrino Technologies Pty Ltd. in Australia is seeking a Head of Service Management to lead the strategic direction of ITSM across the Managed Services division.

You will govern, improve, and ensure services meet SLAs, contractual obligations, and regulatory requirements. You will own the service management framework, drive continual improvement, and manage governance across incident, change, knowledge, asset, and problem management, while mentoring Service Management leaders and building