NSW Managed Services Leader: Growth & Delivery

Pro AV Solutions; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive remuneration package

Vehicle allowance

Phone allowance

Ongoing training and development

Employee Assistance Program

Birthday gift vouchers

Job summary

Pro AV Solutions is seeking a seasoned Head of Managed Services to lead the NSW function, drive commercial growth and ensure delivery excellence across client engagements. You will partner with Sales, Account Managers, and Solution Architects to shape the service roadmap and improve outcomes.

You will manage a high-performing team, oversee KPIs and financial governance, and build enduring client partnerships while pursuing new MSP opportunities and service enhancements.

Qualifications

• Minimum 7 years in a similar leadership role.
• Proven leadership in Managed Services or complex service environments.
• Strong ITIL and service management principles.

Responsibilities

• Lead NSW Managed Services with a focus on service excellence and commercial performance.
• Develop and deliver regional service plans aligned with national strategy.
• Oversee SLAs, renewals and client relationships.
• Support tenders, proposals and service-based sales opportunities.

Skills

Leadership

ITIL knowledge

Budgeting & finance

Stakeholder management

Service delivery

Sales support / tenders

Education

Bachelor’s degree in IT/Business

Tools

Microsoft Teams

Enterprise collaboration tools

Job description

Pro AV Solutions is seeking a seasoned Head of Managed Services to lead the NSW function, drive commercial growth and ensure delivery excellence across client engagements. You will partner with Sales, Account Managers, and Solution Architects to shape the service roadmap and improve outcomes.

You will manage a high-performing team, oversee KPIs and financial governance, and build enduring client partnerships while pursuing new MSP opportunities and service enhancements.