Director of Rooms

Hastings People; Central Coast; On-site; AUD 150,000 - 210,000; Full time

Job summary

Hastings People is recruiting for a Director of Rooms at a premier NSW coastal hotel. The role reports to the General Manager and leads Front Office, Housekeeping, Reservations, VIP Services, Health Club and Engineering to deliver exceptional guest experiences.

You will mentor departmental managers, manage budgets and drive continuous improvement, combining hands-on leadership with strategic thinking in a premium full-service environment.

Qualifications

• Significant senior leadership experience within a full-service hotel.
• Experience as Director of Rooms or in a comparable executive operational position.
• Strong understanding of Front Office, Housekeeping, Reservations and guest services.
• Strong commercial and financial acumen, including budget management and labour optimisation.
• Excellent communication, stakeholder management and people leadership capabilities.

Responsibilities

• Lead, mentor and develop departmental managers, driving accountability and service excellence.
• Oversee Rooms Division operations across Front Office, Housekeeping, Reservations, VIP Services, Health Club and Engineering.
• Manage departmental budgets, labour productivity and operational performance.
• Maintain high standards of property presentation, asset management and compliance with brand requirements.
• Partner with the General Manager to implement strategic initiatives and drive continuous improvement.

Skills

Leadership

Budget management

Strategic thinking

Communication

People development

Stakeholder management

Job description

Our client is an established, full-service hotel located in one of New South Wales' most desirable coastal destinations. Recognised for its commitment to quality hospitality and exceptional guest experiences, the property offers a dynamic operating environment supported by an experienced executive leadership team.

With a strong focus on service standards, people development and commercial performance, the business presents an exciting opportunity for an accomplished hotel leader to make a meaningful impact.

Job Description

Reporting directly to the General Manager, the Director of Rooms will provide strategic and operational leadership across Front Office, Housekeeping, Reservations, VIP Services, Health Club and Engineering. Leading an established team of departmental managers, this position will be instrumental in delivering exceptional guest experiences, strengthening operational performance and fostering a collaborative, high-performing culture.

Key responsibilities include:

• Lead, mentor and develop departmental managers, driving accountability, engagement and a consistent culture of service excellence.
• Oversee Rooms Division operations, ensuring seamless coordination across departments and exceptional standards throughout the guest journey.
• Manage departmental budgets, labour productivity, financial performance and operational efficiencies to achieve commercial objectives.
• Maintain high standards of property presentation, asset management, maintenance and compliance with established brand requirements.
• Partner with the General Manager and executive leadership team to implement strategic initiatives, enhance guest satisfaction and drive continuous improvement.

Candidate Profile

The successful candidate will be an experienced, commercially astute hotel professional with a proven ability to lead multidisciplinary teams within a premium, full-service environment. A visible and approachable leader, you will combine strong operational expertise with strategic thinking, sound financial management and a genuine passion for developing people.

To be considered, you will demonstrate:

• Significant senior leadership experience within a full-service hotel, ideally as Director of Rooms or in a comparable executive operational position.
• Comprehensive understanding of Front Office, Housekeeping, Reservations and guest services, with the ability to lead multiple operational functions.
• Strong commercial and financial acumen, including budget management, labour optimisation and departmental performance.
• Exceptional communication, stakeholder management and people leadership capabilities, with a hands-on approach to service excellence and team development.

Offer

This is an outstanding opportunity to join an established hotel in a highly desirable coastal location, with the autonomy to lead a diverse operational portfolio and contribute to the property's ongoing success.

The position provides direct engagement with the General Manager, a collaborative executive environment and the opportunity to make a tangible impact on both guest experience and commercial performance.

An immediate commencement is available for the successful candidate.