Head of Fixed Operations – Luxury Car Workshop

Pickerings Corporation Pty Ltd; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

Pickerings Group of Companies in Townsville is seeking a results-focused Fixed Operations Manager to oversee Service, Parts, Workshop and Pre-Delivery departments at our Porsche & Audi Workshop Centre.

You will lead daily operations, drive productivity and profitability, ensure high customer satisfaction, and manage a team across multiple sites while maintaining compliance with dealer standards and WHS requirements.

Qualifications

• Proven experience in automotive operations or dealership management.
• Strong leadership, communication and problem-solving skills.
• Commercially minded, with a focus on productivity and profitability.
• Ability to manage competing priorities in a fast-paced environment.
• A proactive approach to team development, customer satisfaction and continuous improvement.

Responsibilities

• Greet customers, assist with service bookings and accurately record repair and warranty work.
• Deliver professional exceptional customer service, managing enquiries, requests are prompt. Ensure the team delivery of customer service standards.
• Liaise with technicians to monitor repair progress, workshop productivity and efficiency.
• Lead and coordinate daily operational activities across multiple departments.
• Improve workflow, productivity, service efficiency and stock control.
• Monitor departmental performance, profitability and operative targets.
• Build strong relationships across teams to ensure seamless operations.
• Ensure compliance with dealership policies, manufacturer standards and workplace health and safety requirements.
• Develop, support and motivate teams to achieve business objectives.
• Drive continuous improvement, accountability and operational excellence.

Skills

Automotive operations

Dealership management

Leadership

Communication

Problem-solving

Commercial mindset

Prioritization

Team development

Job description

Pickerings Group of Companies in Townsville is seeking a results-focused Fixed Operations Manager to oversee Service, Parts, Workshop and Pre-Delivery departments at our Porsche & Audi Workshop Centre.

You will lead daily operations, drive productivity and profitability, ensure high customer satisfaction, and manage a team across multiple sites while maintaining compliance with dealer standards and WHS requirements.