Fixed Operations Manager

Brisbane Isuzu; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Job summary

Brisbane Isuzu is seeking an experienced Fixed Operations Manager to lead Service, Workshop and Parts across Archerfield and Stapylton. You will drive profitability, customer experience and productivity in a hands-on leadership role within the heavy automotive sector.

You will balance operations, labour efficiency and parts sales growth while developing managers and ensuring safety compliance across sites. HR licence and trade automotive background are highly regarded.

Qualifications

• Significant leadership experience in automotive operations.
• Experience leading Service, Workshop and Parts functions.
• Strong knowledge of dealership and workshop operations.
• Strong understanding of labour productivity, utilisation and profitability.
• Excellent communication and stakeholder management skills.
• HR licence and a trade qualification or strong technical background.

Responsibilities

• Lead fixed operations across Archerfield and Stapylton for Service, Workshop and Parts.
• Drive workshop productivity, labour utilisation, warranty recovery and efficiency.
• Monitor financial performance, budgets and profitability.
• Collaborate with Parts Managers and Service teams to improve workflow and turnaround times.
• Identify opportunities to increase service and parts revenue and customer retention.
• Engage with key account customers to capture growth opportunities.
• Support workforce planning, recruitment, training and succession planning.
• Ensure WHS and environmental compliance and drive KPI-based corrective actions.

Skills

Leadership experience

Dealership/workshop operations

Labour productivity understanding

Communication & stakeholder management

Education

HR licence

Trade qualification in automotive

Job description

Are you an experienced automotive leader who knows how to get the best out of people, processes and workshop operations?

We're looking for an experienced Fixed Operations Manager to lead and drive the performance of our Service, Workshop and Parts operations across our Archerfield and Stapylton locations.

This is a hands-on leadership role for someone who understands the commercial realities of the heavy automotive industry and can effectively balance customer experience, operational efficiency, productivity, parts sales growth, profitability and people leadership.

The Role

Reporting to senior management, you will take ownership of the day-to-day performance, profitability and continuous improvement of our fixed operations across Archerfield and Stapylton, with accountability for Service, Workshop and Parts performance.

Leading the day-to-day performance of fixed operations, with particular focus on workshop and service delivery

Driving workshop productivity, efficiency, labour utilisation, warranty completion and recovery

Monitoring departmental financial performance, budgets, expenses and profitability

Working closely with Parts Managers, Parts Interpreters, Service Managers, Service Advisors, Workshop Controllers, technicians and leaders to improve workflow and vehicle turnaround times

Identifying opportunities to improve labour sales, workshop capacity, customer retention and service revenue

Identifying opportunities to improve Parts sales to Trade customers, Parts counter sales, trade customer retention, genuine parts sales, non genuine parts sales, accessory sales and importantly inventory management.

Engage with key account customers in face to face meetings and other communication to ensure we are capturing opportunities and driving growth

Ensuring customer concerns are managed professionally and resolved promptly

Developing the capability and accountability of managers, supervisors and team members

Supporting workforce planning, recruitment, training and succession planning

Ensuring WHS and environmental requirements are consistently maintained

Using operational KPIs and financial results to identify issues and drive corrective action

About You

We're looking for a commercially minded leader who is comfortable being visible in the operation and working closely with their team.

Ideally, you will bring:

Significant leadership experience within automotive, truck, heavy vehicle, transport or dealership operations

Previous experience leading Service, Workshop, Parts or broader Fixed Operations

Strong knowledge of dealership and workshop operations

A strong understanding of labour productivity, utilisation, efficiency, recovery and departmental profitability

A strong understanding of Parts buying process, Parts margin structures, Parts trade sales and Parts obsolescence/buy back programs

Demonstrated experience leading and developing operational teams

The ability to interpret operational data and turn it into practical action

Excellent communication and stakeholder management skills

A practical, solutions-focused leadership style

Strong customer service and problem-solving capability

A commitment to workplace safety and operational compliance

HR licence

A trade qualification or strong technical background in the automotive or heavy vehicle industry would be highly regarded, but proven operational leadership is equally important.

What We're Looking For

This role will suit someone who doesn't want to manage from behind a desk.

You'll be expected to understand what's happening across the operation, work alongside your leaders, challenge inefficient practices and create an environment where people understand what's expected of them.

You'll know how to strike the balance between supporting your people and holding them accountable, while keeping the focus firmly on the customer and the commercial performance of the business.

Why Join Us?

This is an opportunity to take ownership of a significant operational function and have a genuine impact on business performance.

You'll have the opportunity to develop an established team, improve productivity and customer experience, influence operational strategy and build a strong culture of performance and accountability.

If you're an experienced automotive or heavy vehicle leader who enjoys turning operational challenges into results, we'd like to hear from you.