Fixed Operations Manager Porsche & Audi

Pickerings Auto Group; Brisbane; On-site; AUD 120,000 - 170,000; Full time

Job summary

Pickerings Group of Companies is seeking a results oriented Fixed Operations Manager for our Porsche & Audi Workshop Centre in Townsville. You will lead the Service, Parts and Pre-Delivery teams to deliver an exceptional customer experience while driving efficiency and profitability.

You will apply strong operational, commercial and people management skills to maximise performance, develop your team and ensure compliance with dealer standards and WHS.

Qualifications

• Proven experience in automotive operations or dealership management.
• Strong leadership, communication and problem-solving skills.
• Commercially minded, with a focus on productivity and profitability.
• Ability to manage competing priorities in a fast-paced environment.
• A proactive approach to team development, customer satisfaction and continuous improvement.

Responsibilities

• Greet customers, assist with service bookings and accurately record repair and warranty work.
• Deliver professional exceptional customer service, managing enquiries promptly and ensuring service standards.
• Liaise with technicians to monitor repair progress, workshop productivity and efficiency.
• Lead and coordinate daily operational activities across multiple departments.
• Improve workflow, productivity, service efficiency and stock control.
• Monitor departmental performance, profitability and operational targets.
• Build strong relationships across teams to ensure seamless operations.
• Ensure compliance with dealership policies, manufacturer standards and WHS requirements.
• Develop, support and motivate teams to achieve business objectives.
• Drive continuous improvement, accountability and operational excellence.
• Liaise with managers to implement monthly forecasted targets.
• Compile monthly reports to manufacturers.
• Organise weekly staff communication meetings to discuss tooling issues, efficiency, productivity and customer quality concerns.

Skills

Proven experience in automotive ops/DE

Leadership

Problem solving

Commercial mindset

Prioritisation in fast-paced env

Job description

Pickerings Group of Companies has a wide representation throughout the Northern Territory and Regional Queensland. The Pickerings Group is ranked in the top 20 private companies in Queensland, the top 500 private companies in Australia and is one of the top 4 private automotive groups in the Nation.

We are looking for a results focused Fixed Operations Manager for our Porsche & Audi Workshop Centre in Townsville

About the role

The purpose of the position is to manage an efficient, profitable and progressive Service experience to include Workshop, Parts & Pre-Delivery business.

This position is responsible for the logical and systematic application of business, commercial, administrative, organisational, leadership and interpersonal skills to maximise potential. The role is integral to benchmark customer satisfaction for the Services Business and receiving on-time orders, correct stock delivery and customers receiving undamaged goods.

Ready to Drive Operational Excellence?

About us

Pickerings Group of Companies has a wide representation throughout the Northern Territory and Regional Queensland. The Pickerings Group is ranked in the top 20 private companies in Queensland, the top 500 private companies in Australia and is one of the top 4 private automotive groups in the Nation.

We are looking for a results focused Fixed Operations Manager for our Porsche & Audi Workshop Centre in Townsville

About the role

The purpose of the position is to manage an efficient, profitable and progressive Service experience to include Workshop, Parts & Pre-Delivery business.

This position is responsible for the logical and systematic application of business, commercial, administrative, organisational, leadership and interpersonal skills to maximise potential. The role is integral to benchmark customer satisfaction for the Services Business and receiving on-time orders, correct stock delivery and customers receiving undamaged goods.

ABOUT YOU

• Proven experience in automotive operations or dealership management.

• Strong leadership, communication and problem-solving skills.

• Commercially minded, with a focus on productivity and profitability.

• Ability to manage competing priorities in a fast-paced environment.

• A proactive approach to team development, customer satisfaction and continuous improvement.

We are seeking a hands-on leader with strong operational, organisational and people management skills to oversee daily operations, improve efficiencies and drive performance across our Service, Parts, Workshop and Pre-Delivery departments.

THE ROLE

• Greet customers, assist with service bookings and accurately record repair and warranty work.

• Deliver professional exceptional customer service, managing enquiries, requests are prompt. Ensure the team delivery of customer service standards.

• Liaise with technicians to monitor repair progress, workshop productivity and efficiency.

• Lead and coordinate daily operational activities across multiple departments.

• Improve workflow, productivity, service efficiency and stock control.

• Monitor departmental performance, profitability and operational targets.

• Build strong relationships across teams to ensure seamless operations.

• Ensure compliance with dealership policies, manufacturer standards and workplace health and safety requirements.

• Develop, support and motivate teams to achieve business objectives.

• Drive continuous improvement, accountability and operational excellence.

MONTHLY ACTIVITIES

• Liaise with managers to implement, sustain, and reach monthly forecasted targets

• Compile all monthly reports to send to manufacturers

• Liase and Work with Human Resources

• Annual Performance Appraisals are undertaken

• Manage teams’ performance

• Maintain and follow all WH&S legislation and safe work practices for the brand pre-delivery

• Maintain effective communication and working relationships across all departments.

• Organise weekly staff communication meetings to discuss tooling issues, efficiency, productivity and customer quality concerns

WHY JOIN PICKERINGS?

• Join a respected, privately owned automotive group.

• Take ownership of operational performance and business improvement.

• Work with an established and supportive management team.

• Access ongoing professional development and career opportunities.

• Enjoy the lifestyle of Townsville and Tropical North Queensland.

READY TO TAKE THE NEXT STEP?

If you are an experienced automotive professional ready to lead, improve and make a meaningful impact, we would love to hear from you. The ability to undertake a current Police Check.