Fixed Operations Manager Porsche & Audi

Pickerings Corporation Pty Ltd; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

Pickerings Group of Companies in Townsville is seeking a results-focused Fixed Operations Manager to oversee Service, Parts, Workshop and Pre-Delivery departments at our Porsche & Audi Workshop Centre.

You will lead daily operations, drive productivity and profitability, ensure high customer satisfaction, and manage a team across multiple sites while maintaining compliance with dealer standards and WHS requirements.

Qualifications

• Proven experience in automotive operations or dealership management.
• Strong leadership, communication and problem-solving skills.
• Commercially minded, with a focus on productivity and profitability.
• Ability to manage competing priorities in a fast-paced environment.
• A proactive approach to team development, customer satisfaction and continuous improvement.

Responsibilities

• Greet customers, assist with service bookings and accurately record repair and warranty work.
• Deliver professional exceptional customer service, managing enquiries, requests are prompt. Ensure the team delivery of customer service standards.
• Liaise with technicians to monitor repair progress, workshop productivity and efficiency.
• Lead and coordinate daily operational activities across multiple departments.
• Improve workflow, productivity, service efficiency and stock control.
• Monitor departmental performance, profitability and operative targets.
• Build strong relationships across teams to ensure seamless operations.
• Ensure compliance with dealership policies, manufacturer standards and workplace health and safety requirements.
• Develop, support and motivate teams to achieve business objectives.
• Drive continuous improvement, accountability and operational excellence.

Skills

Automotive operations

Dealership management

Leadership

Communication

Problem-solving

Commercial mindset

Prioritization

Team development

Job description

Pickerings Group of Companies has a wide representation throughout the Northern Territory and Regional Queensland. The Pickerings Group is ranked in the top 20 private companies in Queensland, the top 500 private companies in Australia and is one of the top 4 private automotive groups in the Nation.

We are looking for a results focused Fixed Operations Manager for our Porsche & Audi Workshop Centre in Townsville

About the role

The purpose of the position is to manage an efficient, profitable and progressive Service experience to include Workshop, Parts & Pre-Delivery business.

This position is responsible for the logical and systematic application of business, commercial, administrative, organisational, leadership and interpersonal skills to maximise potential. The role is integral to benchmark customer satisfaction for the Services Business and receiving on‑time orders, correct stock delivery, and customers receiving undamaged goods.

ABOUT YOU

Proven experience in automotive operations or dealership management.

Strong leadership, communication and problem‑solving skills.

Commercially minded, with a focus on productivity and profitability.

Ability to manage competing priorities in a fast‑paced environment.

A proactive approach to team development, customer satisfaction and continuous improvement.

We are seeking a hands‑on leader with strong operational, organisational and people management skills to oversee daily operations, improve efficiencies and drive performance across our Service, Parts, Workshop and Pre‑Delivery departments.

THE ROLE

Greet customers, assist with service bookings and accurately record repair and warranty work.

Deliver professional exceptional customer service, managing enquiries, requests are prompt. Ensure the team delivery of customer service standards.

Liaise with technicians to monitor repair progress, workshop productivity and efficiency.

Lead and coordinate daily operational activities across multiple departments.

Improve workflow, productivity, service efficiency and stock control.

Monitor departmental performance, profitability and operative targets.

Build strong relationships across teams to ensure seamless operations.

Ensure compliance with dealership policies, manufacturer standards and workplace health and safety requirements.

Develop, support and motivate teams to achieve business objectives.

Drive continuous improvement, accountability and operational excellence.

MONTHLY ACTIVITIES

Liaise with managers to implement, sustain, and reach monthly forecasted targets

Compile all monthly reports to send to manufacturers

Liase and Work with Human Resources

Annual Performance Appraisals are undertaken

Manage teams’ performance

Maintain and follow all WH&S legislation and safe work practices for the brand pre‑delivery

Maintain effective communication and working relationships across all departments.

Organise weekly staff communication meetings to discuss tooling issues, efficiency, productivity and customer quality concerns

WHY JOIN PICKERINGS?

Join a respected, privately owned automotive group.

Take ownership of operational performance and business improvement.

Work with an established and supportive management team.

Access ongoing professional development and career opportunities.

Enjoy the lifestyle of Townsville and Tropical North Queensland.

READY TO TAKE THE NEXT STEP?

The ability to undertake a current Police Check.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Fixed Operations Manager?
• How much notice are you required to give your current employer?
• Do you have a current Police Check (National Police Certificate) for employment?
• Do you have customer service experience?
• How many years of Operations Coordination experience do you have?

Pickerings has grown from one showroom on Flinders Street to 13 large New Car Dealerships and 2 sites of Used Vehicles. All makes and model of vehicle can be serviced in one of our three large Car Service Centres. Pickerings supply Parts and Automotive Accessories to other automotive dealers throughout North Queensland as well as the general public.

Corporate Partnership Program

Any Sporting Organisation, Hobby Group or School is invited to become a member of Pickerings' Corporate Partnership Program. For every referral your organisation sends us that results in the sale of a new or used car, Pickerings Auto Group will donate $350! Many Townsville organisations have taken part in this program with great success and donations can be quite substantial. To find out more, Contact Us.

Source: This is an extract from the company's own website.

Pickerings has grown from one showroom on Flinders Street to 13 large New Car Dealerships and 2 sites of Used Vehicles. All makes and model of vehicle can be serviced in one of our three large Car Service Centres. Pickerings supply Parts and Automotive Accessories to other automotive dealers throughout North Queensland as well as the general public.

Corporate Partnership Program

Any Sporting Organisation, Hobby Group or School is invited to become a member of Pickerings' Corporate Partnership Program. For every referral your organisation sends us that results in the sale of a new or used car, Pickerings Auto Group will donate $350! Many Townsville organisations have taken part in this program with great success and donations can be quite substantial. To find out more, Contact Us.

Source: This is an extract from the company's own website.

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