Head of Customer Success - APAC & EMEA

Sensiba LLP; Australia; À distance; AUD 111 000 - 139 000; Plein temps

Avantages offerts par ce poste

30 days annual leave

Novated leasing

Flexible & remote work

Discretionary bonus

Tuition reimbursement

Mac or PC setup

DEI and wellness programs

Résumé du poste

Sensiba LLP is seeking a Manager, Customer Success (APAC & EMEA) to lead and hands-on guide a high-performing CS team across APAC with some collaboration from EMEA. You will own renewals, drive retention, and partner with Sales and Delivery to expand accounts.

The role emphasizes people leadership, process design, and cross-functional collaboration with Audit Delivery, Technology, and Finance teams, while ensuring exceptional client outcomes. Australia-based candidates only.

Qualifications

• 5+ years in a Customer Success, Account Management, or client-facing role, ideally in professional services/audit/compliance.
• Proven people-management experience—at least 2 years leading, coaching, and performance managing a CS or client-facing team.
• Proficiency with CRM platforms, particularly Salesforce and HubSpot workflows/pipelines.
• Experience using client contracting tools and project tracking tools such as Jira.
• Professional proficiency in written and spoken English.

Responsabilités

• Lead APAC Customer Success team and collaborate with EMEA where required.
• Own performance management: goals, 1:1s, formal reviews; define career paths and succession plans.
• Oversee renewals, retention, and expansion opportunities with Sales and Delivery teams.
• Develop and execute a CS strategy for designated APAC portfolio and drive retention and growth.
• Collaborate with cross-functional teams to improve service delivery and billing alignment.

Connaissances

People management

Client engagement

Strategic planning

Leadership

Outils

Salesforce

HubSpot

Jira

Description du poste

Sensiba LLP is seeking a Manager, Customer Success (APAC & EMEA) to lead and hands-on guide a high-performing CS team across APAC with some collaboration from EMEA. You will own renewals, drive retention, and partner with Sales and Delivery to expand accounts.

The role emphasizes people leadership, process design, and cross-functional collaboration with Audit Delivery, Technology, and Finance teams, while ensuring exceptional client outcomes. Australia-based candidates only.