Head of Account Management — Growth & Retention Leader

Work Initiatives; Melbourne; On-site; AUD 180,000 - 230,000; Full time

Benefits offered by this job

Motor vehicle allowance

Commission

Job summary

Waste Services Group is seeking a Head of Account Management to lead Wasteflex's Account Management function, driving retention, revenue growth and profitability across the customer portfolio. You will lead National and State-based Account Managers, build a high‑performance team and partner with Operations and Customer Experience to ensure outcomes meet contractual commitments.

The role requires 8+ years in account management or sales leadership, a track record of renewing contracts, growing

Qualifications

• 8+ years' experience in Account Management or similar Sales leadership role.
• Proven success leading and developing high-performing account management teams.
• Demonstrated experience delivering customer retention, revenue growth and profitability outcomes across large customer portfolios.
• Strong commercial acumen with experience in contract renewals, pricing strategy and commercial negotiations.
• Experience developing and executing strategic account plans that deliver measurable business outcomes.
• Strong executive stakeholder management skills, with the ability to build trusted relationships at C-suite and senior leadership levels.
• A disciplined and data-driven approach to performance management, forecasting and account governance.

Responsibilities

• Lead, coach and develop the National and State-based Account Management team, building a high-performance culture focused on accountability, customer outcomes and commercial success.
• Own customer retention, contract renewal, revenue growth and profitability across the existing customer portfolio.
• Monitor and manage team performance through ensuring delivery against target, portfolio health, profitability and growth opportunities.
• Identify opportunities to grow accounts through upselling, cross-selling and renewals, and address commercial risks early.
• Drive performance through cross-selling, upselling and service expansion opportunities across the customer portfolio.
• Maintain a strong field presence, partnering with Account Managers on strategic customer engagements, reviews and issue resolution.
• Maintain clear and accurate CRM records, account plans and documentation, logging activity and next steps accordingly.
• Partner with Operations, Customer Experience and Customer Service teams to ensure contractual commitments and customer outcomes are consistently achieved.

Skills

Account Management Leadership

Growth & Retention

Contract Negotiations

CRM

Stakeholder Management

Job description

Waste Services Group is seeking a Head of Account Management to lead Wasteflex's Account Management function, driving retention, revenue growth and profitability across the customer portfolio. You will lead National and State-based Account Managers, build a high‑performance team and partner with Operations and Customer Experience to ensure outcomes meet contractual commitments.

The role requires 8+ years in account management or sales leadership, a track record of renewing contracts, growing