Manager, Account Management

MTData; Melbourne; On-site; AUD 120,000 - 170,000; Full time

Job summary

MTData in Melbourne is seeking an experienced Manager, Account Management to lead our account management function, strengthen customer relationships and drive commercial growth. This hands-on leadership role guides two Account Management Team Leads and sets a cadence for reviews, renewals and cross‑sell opportunities.

You will coach leaders, build capability, and ensure a consistent, data‑driven approach to forecasting, pipeline visibility and customer engagement.

Qualifications

• Experience leading Account Management or Customer Success teams.
• Proven coaching and development of Team Leads or Account Managers.
• Strong understanding of account growth, retention, renewals and cross-selling.

Responsibilities

• Lead and develop the Account Management team through two Team Leads.
• Drive growth and retention across the existing portfolio.
• Identify opportunities for expansion and cross-sell.
• Set performance expectations and maintain accountability.
• Collaborate with Sales, Support and Professional Services to deliver a joined-up customer experience.
• Champion customer outcomes with clear account plans.

Skills

People leadership

Account management

Commercial mindset

Forecasting & pipelines

CRM & data-driven decisions

Tools

CRM software (Salesforce)

Job description

Lead an established Account Management function and help shape its next phase of commercial growth.

MTData is looking for an experienced Manager, Account Management to lead our Account Management function, strengthen customer relationships and build greater commercial capability across the team.

This is a hands‑on leadership role for someone who knows how to get the best from people while keeping a close eye on customer retention, account growth and commercial performance.

Working through two Account Management Team Leads, you'll create the structure, coaching and accountability that helps the wider team succeed. You'll also play an important role in evolving the function from a strong service and relationship focus toward greater ownership of customer growth and revenue.

What you'll be doing

Lead and develop the team

Lead the Account Management function through two Account Management Team Leads.

Coach and develop leaders and Account Managers to build confidence and commercial capability.

Set clear expectations around performance, customer engagement and account ownership.

Establish a consistent rhythm around account reviews, customer check‑ins and business reviews.

Develop succession plans and future capability across the team.

Drive growth and retention

Take ownership of growth across the existing customer portfolio.

Identify opportunities for additional products, modules, services and solutions.

Build a proactive approach to cross‑sell and expansion opportunities.

Maintain strong renewal and retention discipline across managed accounts.

Ensure customers receive the right level of engagement based on their needs and potential.

Build commercial discipline

Own Account Management forecasting and maintain visibility of opportunities across the portfolio.

Improve pipeline management and accountability across the team.

Support pricing and contract decisions within agreed commercial parameters.

Drive consistent use of CRM for customer activity, health, opportunities and next steps.

Partner closely with Business Development and other commercial leaders on key customer relationships.

Champion customer outcomes

Ensure Account Managers understand customer priorities and have clear account plans in place.

Build consistent customer review and planning practices across the portfolio.

Step in on customer retention risks and more complex commercial conversations.

Work closely with Professional Services and Customer Support to deliver a joined‑up customer experience.

What you'll bring

We're looking for someone who combines people leadership with a strong commercial mindset.

You'll ideally bring:

Experience leading an Account Management, Customer Success or commercially focused customer team.

Demonstrated experience coaching and developing Team Leads or Account Managers.

A strong understanding of account growth, retention, renewals and cross‑selling.

Confidence working with revenue forecasts, pipelines and commercial targets.

Experience building structure, consistency and accountability across a team.

Strong stakeholder management and the ability to work across Sales, Support and Professional Services.

A practical leadership style with the confidence to have both coaching and performance conversations.

Experience within technology, software, SaaS or another B2B environment would be valuable.

This is an opportunity to take ownership of an established Account Management function and help shape how it develops.

You'll inherit a team with a strong customer service foundation, with the opportunity to build on that strength by developing greater commercial confidence, consistency and accountability.

If you're a people leader who enjoys developing teams, strengthening customer relationships and finding opportunities for sustainable growth within an existing customer base, we'd love to hear from you.